Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Do you have a knack for leadership, helping others maximize their potential? Do you enjoy building new cross-functional processes, ensuring customer success and leading multiple projects at once? Are you passionate about value realization, problem solving and maximizing efficiency? Are you an excellent communicator, skilled in verbal and written methods for expressing sophisticated thoughts to a variety of partners, including executives? If you are excited to hear more, this job may be for you.
The CSM Experts team is a specialized group designed to assist our CSMs with understanding and providing support to customers with premium applications. This group operates across three major workstreams:
As the leader of this team of experts, you will ensure consistent delivery expectations across all CSM engagements, you will support the team in their efforts to prioritize direct support for CSMs and customers and you will help the business understand and maximize the impact of the CSM Experts in and around Splunk Customer Success.
In this role you will also provide CS-focused leadership during all engagements and will advise Experts on approach & strategy, encourage scale and prioritization and adopt standard methodologies to improve delivery success and value realization.
We seek a self-starter who demonstrates initiative and leadership across projects and within the team
Ability to be seen as a trusted advisor who is highly requested by management and peers
Firm understanding or ability to rapidly contextualize internal Splunk ecosystem, Specialists, Strategist, PS, CS, Sales and how they should be utilized efficiently to orchestrate an outcome for the customer
Ability to prioritize, delegate and/or lead multiple engagements, associated tasks and outcomes on behalf of others or for the benefit of the team
Can astutely identify and exploit future opportunities to drive additional value
Strong leadership and interpersonal skills coupled with the ability to interface at all levels within an organization, from technical to senior management!
Desire to continuously enhance solution knowledge and skills to further industry leadership position
Ability to process and advocate customer requirements and product gaps into the development (R&D) organization
Bachelor’s Degree in Computer Science, Business Administration or related field a plus
Minimum of 8 years of meaningful Customer Success, Service or Management experience
Willingness to travel up to 25%, possibly more at peak times
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.