Marketing

Sr. Manager, Employee Communications - Customer Success

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

We’re looking for an experienced collaborator and storyteller ready to lead Employee Communications for the Customer Success (CS) organization at Splunk, the Data-To-Everything company and one of the fastest growing, multi-billion dollar software providers on the planet.

Based in San Francisco or San Jose, CA, and reporting to Splunk’s Director, Employee Communications, this role is global in scope and ideal for a communicator that thrives in a high-growth, fast-moving and highly collaborative environment, is committed to delivering exceptional and creative communications, and ready on day one to partner with a high-performing team of passionate, committed and fun Splunkers. Splunk’s Senior Manager of Communications for CS is a hands-on, global role that will partner closely with the best and brightest technical talent in the industry.

Responsibilities

  • Partner closely with Splunk’s Customer Success leadership team to develop and deliver cutting-edge, scalable communications that improve productivity, clarity and drive conversation, connectedness and innovation across Splunk's CS employee community.
  • Drive communications strategy for CS organization (consisting of Professional Services, CSM + Renewals, Education & Technical Enablement and Technical Support) totalling ~1000 employees.
  • Build strategic agenda for and produce functional all hands meetings, town halls, roundtables, and "Ask Me Anything" sessions.
  • Develop and roll out CS communications strategy and integration plans for acquisitions, partnering with a cross-functional team.
  • Actively partner with the global employee communications team to ensure alignment of internal messaging, timing and editorial strategies.
  • Build change management communications for the function, including reorganizations, product realignments, and product announcements.
  • Evolve existing and create new communication channels to ensure an optimal mix of top-down, sideways and bottoms-up communication is taking place.
  • Balance planned communications with unplanned and urgent business needs.
  • Partner closely with the Executive Communications team as well as CS senior leadership and business partners across finance, HR, etc.

Requirements

  • 10+ years of experience managing communication programs and teams.
  • Demonstrated experience leading communications for a function at a mid to large company.
  • Ability to interact effectively and influence all levels of leadership, including CS leaders and Splunk’s executive team.
  • Data-driven and results-oriented in managing and scaling global communications messaging, events, programs and processes.
  • Experience in high-growth environments and understanding of how to scale great company cultures and manage organizational change efforts.
  • Exceptional writing and verbal communication. Must be a role model for internal stakeholders and staff.
  • Bachelor’s degree in related fields. Graduate degree and technology experience welcome.
  • Ready to be part of the team that will tell this decade's most exciting and compelling technology stories.
  • Fun people preferred.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
DIVE DEEPER
Find out what makes Splunk such a great place to work
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
Learn More

Our Locations

From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.
Learn More

University Recruiting Program

Intern with people you want to hang out with, even outside the office.
Learn More

Our Blog

Hear from Splunkers on the latest.
Learn More

Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories
Learn More

LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.
Learn More