Skip to main content
Customer Success and Support

Senior Director, Global Services - Cloud Migration - Remote

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

In this role you will be accountable for the migration of customers to Splunk Cloud for the Professional Services organization. As a Senior Director in Global Services, you will set the vision for the organization, define execution strategies, and help shape delivery methodologies while fostering quality and ultimately customer success on every engagement. You will support the shift to expert services, assist in the transformation to Splunk Cloud, and drive an improved customer experience.

Responsibilities:

  • Build and supervise a team of 25+ Splunkers, and build out a robust global partner and subcontractor ecosystem in conjunction with Partner Managers and Global Alliances
  • Establish interlock and a highly matrixed Professional Services organization in alignment with the Chief Cloud Officer, tightly coordinated on GTM objectives and fiscal goals
  • Build out capability and capacity at a global scale leveraging expertise and industry knowledge for a world-class Professional Services organization focused on migrations to Splunk Cloud
  • Shape customer expectations and deeply align outcomes with customer requirements with a focus on business value in Splunk Cloud
  • Collaborate with individuals across the company from Product Management, Engineering, Product Marketing, Professional Services, Sales, Sales Engineering, Technical Enablement, Education, Customer Success Management, and Support.
  • Responsible for multiple internal projects, team utilization and financial targets, supports resourcing, setting team goals, defining measurement, and monitoring success; this may include experimental projects with new services offerings, tools, and/or methodologies
  • Own, manage, and maintain services offerings, mapping to sales plays and incentive programs, and aligning on enablement and delivery strategy
  • Own and manage technical project escalations through to resolution, safeguard the escalation process, ensure expectations are clear, and hold accountability cross-functionally throughout the organization
  • Assist in the creation of innovative solutions to accelerate adoption, reduce gaps in functionality, and shorten time to first value
  • Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
  • Embrace continuous learning, maintain up-to-date knowledge of Splunk products, functional knowledge, and industry best practices
  • Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
  • Work alongside other Splunk Practice Leaders and industry Specialists

Requirements:

  • 12+ years of software consulting experience, with considerable focus in Professional Services and implementation/integration of enterprise software solutions
  • 10+ years of experience managing, leading and/or delivering Professional Services, familiarity with financial modeling, capability and capacity planning, and P&L oversight
  • 10+ years of experience in the sale of Professional Services in customer-direct relationships
  • 10+ years of experience with GTM functions, including sales collateral, procurement methods, and contract management
  • 10+ years of experience managing technical, cross-functional Professional Services teams (e.g., consulting, implementation, trainers, project managers) and delivery subcontractors and partners
  • 10+ years of technical leadership experience with Splunk core and premium apps (ES, ITSI, etc.)
  • 5+ years of experience leading the development of tools that interact with Splunk for the purposes of expediting Professional Services engagements
  • 5+ years of experience leading change, developing processes, implementing procedures and working collaboratively across organizations to achieve desired outcomes
  • Substantial demonstrated experience building and scaling a Professional Services business with accountability for financial targets
  • Proven experience building and leading a Professional Services organization and a team of 25+ individuals
  • Experience developing and coaching technical and leadership talent for both individual contributors and people managers
  • Experience performing Splunk Cloud migrations is required
  • Experience working with Splunk Cloud in a variety of cloud environments (i.e., AWS Public Cloud, and AWS GovCloud) is required
  • Experience building Splunk applications interacting with SmartStore/DDAA for data retention/migration is required
  • Certification from one or more of the “top three” cloud service providers (AWS, Azure, GCP) is required
  • Experience working with Splunk Engineering and Product Management to develop customer guidance around technical challenges is highly desirable
  • Possess deep knowledge and expertise in Amazon Web Services (AWS), Azure, and Google Cloud Platform (GCP)
  • Expertise with Cloud native enterprise technologies (e.g., Containers, Kubernetes) including architecture, deployment
  • Expertise with apps for Splunk Cloud, familiarity with vetting processes, Splunk coding standards
  • Experience designing and developing applications for Splunk Cloud using advanced technologies like AI, Machine Learning, or Natural Language Processing
  • Organized with a healthy sense of urgency, able to set, communicate, and meet aggressive deadlines with competing priorities
  • Ability to quickly explore, examine, understand complex problems, devise action plans, and rapidly execute
  • Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
  • Exceptional verbal, written, social, executive presence, and interpersonal skills
  • Ability to thrive in a dynamic, fast-growing environment while working remotely from other members of your team
  • Willing to travel up to 50% globally
#LI-Remote

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
 
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
 
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 

DIVE DEEPER

Find out what makes Splunk such a great place to work

box1 box1
Our Values

We are Splunk. How? Well we're passionate about customer success, driven by data, real and respectful, serious about fun, powered by our Million Data Points, and are all in this together.

Learn More
box2 box2
Our Locations

From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.

Learn More
box3 box3
Early Talent Program

Intern with people you want to hang out with, even outside the office.

Learn More
box3 box3

Our Blog

Hear from Splunkers on the latest.

Learn More
box2 box2
Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories

Learn More
box1 box1
LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.

Learn More