Senior Customer Reliability Engineer
Join us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Role:
The Splunk Customer Reliability Engineering team is comprised of individuals who are authoritative in the Splunk Enterprise Cloud Service. We're viewed as one of the most helpful and effective teams within Splunk.
We're looking for hardworking technical problem solvers to join our team and help contribute to our success.
Do you love seeing customers being successful with a service you have a hand in? How about rolling up your sleeves and diving into a problem and enabling others to be as good as you are? If so, we'd love to talk with you.
Our team has a broad charter, to ensure that our customers have the most fabulous experience using our service. We accomplish this by being hands-on throughout our customers journey. We help our partner teams to solve complex and difficult customer issues. Our team members are huge believers in automation and avoiding rote error-prone manual tasks and aim for seamless automation. We employ a Site Reliability Engineering mindset in our problem solving as well as our solutions.
We take the insights from those experiences and work with the various groups like engineering, platform, app ecosystem, and product management to drive continuous improvement in all aspects of the service.
Responsibilities:
- Engage with Sr. Leadership, business partners, internal team members, and collaborators to drive initiatives supporting the organization’s most critical business priorities and initiatives.
- Help develop a keen understanding of the Splunk product.
- You will tackle technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments.
- You will take the findings from solving problems and use them to drive product and service improvement.
- You will understand and adapt to any constraints a team you need help from are working under and work towards mutual understanding.
Requirements:
- Have a deep level of Splunk knowledge.
- You're comfortable with AWS and GCP services.
- You're comfortable with languages like Python or Golang.
- You approach problems from an analytical standpoint and let data drive your decisions.
- You love being an enabler and mentoring others.
- You're always looking for the common ground.
- You have strong written and verbal communication skills.
- Aptitude for communicating with customers at levels appropriate for this role.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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