Senior Business Analyst, Cloud Infrastructure Operations

Senior Business Analyst, Cloud Infrastructure Operations

General & Administrative

San Francisco, CA

Are you a dynamic individual interested in product engineering & operations? Do you want to work for one of the fastest growing technology companies in the world and be based in the Bay Area? Then this Business Analyst position at Splunk is for you!

We are hiring a Senior Business Analyst to join Splunk’s Cloud Infrastructure & Operations, Strategy & Operations team. The team is passionate about delivering results for our organization through driving critical initiatives, implementing operational policies and procedures, and seeing opportunities for continuous improvements. The team collaborates closely with senior functional leaders within and outside of the organization.

You will lead teams in acquiring reporting requirements that will provide deep insights on our operations within our organization. Tasks include analyzing company data with Splunk, reporting out KPIs, and helping leaders interpret insights from our data. This will be vital to ensure operational leaders make data driven decisions on strategic programs.

In this role, you will assist in providing creative solutions to the global engineering organization that supports our Splunk Cloud customers on a 24/7 basis. You will gain insight into the strategic and operational issues which are top of mind for the operational leadership team within Splunk Cloud, and establish relationships with people within the organization.

Given the multi-dimensional nature of the role, we are seeking a Senior Business Associate who has a combination of strong quantitative skills, project management skills, interpersonal skills and a dedication to continuously learn. In addition, you demonstrate the ability to succeed in an unstructured, collaborative environment.

Responsibilities: I want to and can do that!

  • Supervise and report data that will be useable by all partners including individual teams to senior leadership
  • Liaison between engineering management, product management, and support to acquire requirements for Splunk Dashboards & Reports 
  • Provide business analysis support for operational processes and KPIs in order to assist in data drive improvements that lead to improved customer experiences
  • Identify, research & propose creative solutions to operational gaps across the organization
  • Build cross-functional partnerships, internally and externally

Requirements: I’ve already done that or have that!

  • Strong analytical, planning, operational, and project management skills
  • High aptitude to learn quickly
  • Ability to thrive under pressure with appropriate attention to detail
  • Ability to prioritize and run deadlines in a rapidly changing environment
  • Self-motivated to take ownership of projects and seek problems creatively
  • Outstanding interpersonal and communication skills to interact efficient across all levels
  • Knowledge of enterprise software industry and personal interest in data-driven technologies

Education & Experience: Got it!

  • Bachelor's degree in Science, Technology, Engineering, Math or a related field; or work experience equivalent
  • 5+ years of experience in an analyst role
  • 2+ Years of experience using Splunk required 
  • Splunk certification (User, Poweruser, Admin, Architect) strongly preferred 

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in the Bay Area, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Thank you for your interest in Splunk!

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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