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Customer Success and Support

Resource Coordinator

  • - Hybrid Remote
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Professional Services Resource Coordinator

Role:

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.

Responsibilities:

  • Daily monitoring of Resource Request queue and fulfillment
  • Partner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are met
  • Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed
  • Optimize utilization by making staffing decisions in support of the deployment strategy for the business
  • Partner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resources
  • Provide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hours
  • Request and manage Splunk Cloud access for resources actively delivering on Splunk Cloud
  • Collaborate on operational initiatives through analyzing, documenting and improving PS operational processes
  • Manage forecast risk with tracking internal projects and tentative assignments
  • Manage various operational reports to support data hygiene within FinancialForce

Desired Skills and Experience:

  • 1+ years experience in resource management/coordination, professional services, or operations role
  • Experience in providing services in support of internal stakeholders to achieve successful project outcomes
  • Ability to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations.
  • Excellent time management, organizational, and prioritization skills
  • Detail oriented with the ability to balance multiple priorities
  • Ability to work in potentially time sensitive and pressure situations
  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
  • Ability to work independently and multi-task, in a fast paced and constantly changing environment.
  • Experience working in FinancialForce/PSA/Salesforce preferred

Shift Schedule(s):

  • 6:00am CST - 3:00pm CST (AMER East)
  • 10:00am CST - 7:00pm CST (AMER West)
  • 7:00am CET - 4:00pm CET (EMEA)
  • 9:00am CET - 6:00pm CET (EMEA)
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.


Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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