Customer Success and Support

Renewals Sales Director Americas

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Job Description:

Are you an upbeat Software Sales Management Professional, with deep knowledge of SaaS, Recurring Revenue and leverging Renewals to drive Growth? Do you enjoy developing and mentoring a growing and diversifying team, and finding ways to positively improve performance and insight? Would you like to play an important role in the success of our rapidly growing Customer Success and Software Renewals business? If so, Splunk is in need of an experienced, results driven candidate with extraordinary skills, to positively impact performance and develop a high-performance sales and Renewals Operations culture, working cross functionally with sales, partners, customer success and operations teams.

This role is accountable for the overall success and development of a growing team of Renewals Sales Representatives, who are charged with driving customer retention, renewals and growth on renewal of Splunk’s industry-leading enterprise software solutions.

The successful candidate will manage and oversee the day-to-day activities of the team: Planning and assignment, driving sales performance, tracking actual performance across the quarter, forecasting final performance, reporting on outcomes and providing qualitative insight on performance.

Operationally, this role is also accountable for ensuring compliance with all applicable polices and operating procedures, participates in operational planning and coordinates the development of departmental operating policies and procedures. Also serves as liaison with internal departments and external customers as required.

Responsibilities:

The successful candidate will have both deep experience in sales performance execution in a Renewals Domain as well as deep operational knowledge of Renewals Sales Operations, managing to Customer and $ retention rates, driving quantitatve and qualitative performance reporting, and supporting the development of improved operational processes, and building out a high-performance team while navigating through change. Specifically:

  • Align with organizational and corporate objectives to develop and execute on an action plan to ensure revenue growth and profitability
  • Hire, develop and retain top renewal-sales talent
  • Manage daily activities of renewal sales professionals, including ongoing mentoring and support, performance evaluation, training-plan definition, and problem solving
  • Provide guidance and expertise to the team in the day-to-day management of account activities within their territory. To include Customer Success Management, Risk Mitigation, Performance Management, Escalations, ad hoc projects, quota preparations and forecasts
  • Manage forecasting activities, improving forecasting accuracy, preparing internal reports for management
  • Develop territories for the team and drive quota assignment
  • Manage the development of career plans for employees
  • Serve as team liaison coordinating interactions between internal department and/or external customers as appropriate
  • Define, streamline and implement internal business process including development of operational and procedural guidelines
  • Respond to internal and external inquiries regarding Renewals under management
  • Plan and coordinate special projects; gather organize and assess information and develop and prepare recommendations
  • Assist and contribute to the planning, coordination, development and implementation of long-range business goals and objectives
  • Perform miscellaneous job-related duties as assigned to include ad hoc projects and support as needed

Requirements:

  • You have exceptionally strong Renewals / Recurring Revenue Domain Experience, ideally in the software industry.
  • You have led aspects of Customer Success Management, as well as renewals, or have been tightly aligned with a Customer Success Management team as part of an end to end customer success to renewal motion.
  • You are self-suficent in organizing structured and unstructured data to support your work, and decision making. You are agile and extremely capable with Excel and BI/Reporting Tools
  • You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights
  • Ability to make sound decisions and judgments creatively, on limited and evolving data.
  • Excellent organization, self-sufficient operational, and time management skills
  • Ability to Lead and train staff, including organizing, prioritizing, and scheduling work assignments
  • Ability to communicate effectively, both orally and in writing, mindful of your audience from IC to Sr. Executive level
  • Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
  • Ability to foster a cooperative work environment, and represent the team’s contributions and value in the wider sales ecosystem: you bring and drive credibility
  • Knowledge of business practices and procedures
  • Ability to perform complex tasks and to prioritize multiple projects
  • Strong CRM skills. Salesforce proficiency highy desired.

Education:

  • Desire Bachelor's degree in Business, numerate discipline, or related field
  • Strong track record of Enterprise Software Sales, Renewals and Growth
  • 8+ years’ experience in software industry
  • Demonstrable history of personal development - increasing responsibility and span of control

We value diversity at our company. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment applicants with arrest and conviction records.

 
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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