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Sales

Quote to Order Analyst

  • - Hybrid Remote

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role

In this role, you will work closely with the Sales, Sales Operations, Deal Strategy & Execution, Order Management and a variety of other teams to manage the day to day Salesforce/CPQ administration and data maintenance. You are a great teammate who is highly organised, intellectually curious, a fast learner, and able to move quickly while keeping focused on high work volume.
Become an integral part of a high-energy, fast-paced team with significant chances to create a positive impact on the business!

Responsibilities

  • Act as a point of contact in all aspects of the Quoting-to-Booking process including educating and training Sales on the use of systems.
  • Hands-on experience utilising Salesforce CPQ to support business concepts (Configure, Price, Quote)
  • Resolve and document recurring CPQ issues logged by internal team
  • Work one on one with Sales to structure quotes and to certify company standards are followed accordingly
  • Proactively engage with Sales Representatives to precheck system setting, booking documents and quotes for open deals before Quarter/Year-end
  • Troubleshoot system errors and give clear instructions to Sales Rep to fix the errors in a timely manner, or fix those on their behalf
  • Assist Sales with completing sophisticated quotes including providing ad-hoc training when needed
  • Collaborate with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing)
  • Work cross-functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues
  • Act as liaison for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
  • Communicate and collaborate on process challenges with internal teams for process efficiencies
  • Provide agreement intake support for contract template requests, including creating the relevant records in the system


Requirements

  • Bachelor’s Degree in Business or equivalent practical experience
  • Salesforce.com experience required; CPQ experience is a must
  • Previous experience in Sales Operations, preferably in software and or SaaS (Software-As-A-Service) sales organisation
  • Ability to lead multiple, competing priorities with management support
  • Outstanding attention to detail, accuracy and timely adherence to due dates
  • Ability to adapt to changing processes and follow them, as well as suggest changes where needed
  • Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
  • Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
  • Analytical skills – ability to investigate common SFDC CPQ behaviour and determine the root causes of system errors and fix them quickly
  • Possess critical thinking – ability to justify and validate the accuracy of all booking documents


We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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