The PS Operations Program Manager will be responsible for the development of global business processes and non-technical role-based enablement (PS Process, Tools) required across the various PS functions. You’ll collaborate with team members across the globe to drive standard methodologies in support of PS business processes and strategic improvement initiatives. We are looking for an individual who has operational knowledge in supporting the day-to-day PS business.


  • Partner with PS subject matter authorities and cross-functional teams to identify and document end-to-end PS business processes.
  • Provide recommendations and facilitate process improvement initiatives
  • Establish procedures and processes that ensure consistency, quality, and maximum efficiency
  • Facilitate and lead PS Initiatives which includes helping to track them and provide communications around updates and/or progress
  • Meet with PS Delivery Leaders to identify role base curriculum training and ongoing training needs for employees. Then partner with Global Enablement teams for content creation
  • Help support establishing and standardizing comprehensive new hire training material
  • Establish business management plan that outlines the quarterly/monthly cadence for key activities (QBRs, Forecasts, Metric Reviews, etc.)
  • Drive the PS CSAT analysis and improvement process

Desired Skills and Experience:

  • 2+ years of working within Professional Services, and having a strong understanding of PS operational practices within an enterprise software and/or cloud-based services company
  • 2+ years of running projects and programs in a corporate setting
  • Excellent interpersonal and influencing skills as well as excellent verbal and written communication skills
  • Ability to simultaneously consider business challenges from multiple perspectives (e.g. customers, employees, partners)
  • Problem solving, creative thinking, time management and strong organizational skills
  • Experience in planning, organizing, delivering business reviews, business improvements, process optimization, and operational excellence
  • Practical experience managing multiple, high-impact priorities simultaneously, with minimal supervision
  • Experience and understanding of Professional Services Automation (PSA) tools such as Financial Force
  • Working knowledge in Salesforce, Apttus contract management, Tableau, SAP


  • Bachelors or Master’s degree preferred


We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
Find out what makes Splunk such a great place to work
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
Learn More

Our Locations

From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.
Learn More

University Recruiting Program

Intern with people you want to hang out with, even outside the office.
Learn More

Our Blog

Hear from Splunkers on the latest.
Learn More

Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories
Learn More


Follow Splunk on LinkedIn for job announcements, company news, and more.
Learn More