Customer Success and Support

Project Manager – Strategic Initiatives. Remote

The CS Strategy & Planning team at Splunk is passionate about getting results for the Customer Success (Professional Services, Support, Education, CSMs, Services Sales) Organizations through strategy development, execution excellence, and performance management.

As a Project Manager in the Strategic Initiatives & Program team, you will lead cross-functional teams across Splunk's entire portfolio of enterprise software, cloud services and applications and is responsible for ensuring timely, high-quality delivery of multiple concurrent projects. You will be responsible for dramatically improving the scalability of our Global Customer Success Team (Technical Pre-sales, Implementation, Strategic Services, Renewals, Support and Education). Our Project leaders will be driving diverse projects and initiatives with a large degree of autonomy and visibility across the team and company.

The candidate has exemplified dedicated and relentless project leadership and execution. Independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations. You are known as someone who “gets stuff done.”

You exemplify the following characteristics and embrace Splunk’s culture:

  • Athlete. Play a wide-variety of roles to get the job done.
  • Fast Mover. We move fast...done is better than perfect, and continual iteration is important. You are ready and excited to learn on your feet and help build a growing business.
  • High-energy, positive standout colleague. This is a highly cross-functional role; egos are not welcome.

This is an incredible opportunity to help transform the Customer Success organization with high visibility amongst senior Customer Success leadership. This position reports to the Customer Success Strategic Initiatives & Programs Leader.

Responsibilities:

  • Take a strategic view of programs – understand the business levers, people networks, and operational requirements to drive outcomes (not just output).
  • Drive and lead Programs and Projects with all aspects of Customer Success (PS, CSM, Support, Education, Services Sales) and cross-functional (Product, Engineering, Marketing, Sales, IT/Biz Apps, Finance, Legal, etc.)
  • Demonstrate the ability to direct programs at the strategic level and possess the willingness to dig into the highly tactical program details.
  • Must be a self-starter who can keep the team motivated and focused.
  • Influence a team and individuals to aim to conclusions in a heavily matrixed environment
  • Track and communicate key programs project status / dependencies.
  • Develop and demonstrate frameworks to help structure the team’s thinking, facilitate alignment on key strategic decisions among various partners and identify the 80/20 opportunities to reach insightful, meaningful answers without boiling the ocean with analysis overload.
  • Communicate effectively and connect easily with Splunk’s culture and understand how our operations work

Requirements:

  • 5+ years of experience of working in a Customer Success organization, ideally in a Program Management or Operations role. Experience of multiple Customer Success subject areas is a plus.
  • Must demonstrate the ability to direct programs at the strategic level and possess the willingness to dig into the highly tactical program details.
  • Proven success working on large initiatives from framing the problem, conducting analyses, building the operating framework, and driving execution through to success
  • Inquisitive self-starter who enjoys working in a fast-paced, collaborative, and innovative fast-growing environment; strong work ethic and sense of accountability
  • Strong communication skills – written and verbal -- to work with senior executives across various geographies and functions; comfort in business and technical discussions
  • Must have strong skills in critical tools including GSuite, issue tracking systems (Jira a plus), Smartsheet, and calendaring systems.
  • Must be familiar with enterprise software industry and operational processes of field sales organizations
  • Bachelor’s degree with strong academic performance in Economics, Finance, Engineering or an equivalent field of study; PMP or equivalent certification preferred; MBA a plus but not required

Location:

US, Preference for major Splunk Location

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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