Customer Success and Support

San Jose, Costa Rica

- Hybrid Remote

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

Professional Services Resource Coordinator

Role:

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Resource Coordinators plan and allocate resources to a project to support delivery and customer success through collaboration with cross-functional teams. They are highly organized, strong communicators and strive to make decisions that balance business goals and delivery needs. If you are a self-motivated individual who takes pride in their work, is up for any challenge, and enjoys working in a highly collaborative, fast-paced environment, then this role may be exactly the challenge you are seeking.

Responsibilities:

Daily monitoring of Resource Request queue and fulfillment
Partner with Project Managers and Project Coordinators to manage resources, schedules, and timelines to ensure key milestones are met
Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and the resource management process is followed
Optimize utilization by making staffing decisions in support of the deployment strategy for the business
Partner with Consultant Managers and Subcontractor Partner Managers on resource availability, as well as shadow and enablement opportunities for internal and subcontractor partner resources
Provide daily updates to FinancialForce to feed revenue forecasting based on scheduling, budgets, and hours
Request and manage Splunk Cloud access for resources actively delivering on Splunk Cloud
Collaborate on operational initiatives through analyzing, documenting and improving PS operational processes
Manage forecast risk with tracking internal projects and tentative assignments
Manage various operational reports to support data hygiene within FinancialForce

Desired Skills and Experience:

1+ years experience in resource management/coordination, professional services, or operations role
Experience in providing services in support of internal stakeholders to achieve successful project outcomes
Ability to engage at senior levels and well-versed in the practices and demands of progressive and evolving Services organizations.
Excellent time management, organizational, and prioritization skills
Detail oriented with the ability to balance multiple priorities
Ability to work in potentially time sensitive and pressure situations
Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
Ability to work independently and multi-task, in a fast paced and constantly changing environment.
Experience working in FinancialForce/PSA/Salesforce preferred

Shift Schedule(s):

6:00am CST - 3:00pm CST (AMER East)
10:00am CST - 7:00pm CST (AMER West)
7:00am CET - 4:00pm CET (EMEA)
9:00am CET - 6:00pm CET (EMEA)

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

Costa Rica

Base Pay: CRC 12,800,000.00 - 17,600,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

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Splunk's Hiring Practices

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