Professional Services Project Coordinator - HYBRID/REMOTE

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Project Coordinators lead customers, partners and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to manage a portfolio of light to medium complexity projects and have associate level experience in project management standard processes, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking. Our goal is not only to make our customers successful, but to take your project management abilities to the next level.

Responsibilities:

• Responsible for project kickoff and closure activities

• Coordinate with customers for schedule availability and submit resource requests for technical delivery

• Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)

• Partner with other PS stakeholders to ensure scope is delivered timely and within budget

• Build and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOWs)

• Provide timely and accurate status updates to all customer, partner and Splunk stakeholders upon request

• Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and Splunk teams

• Oversee budget alignment to project scope and necessary schedule adjustments

• Maintain and foster Splunk, partner, and customer relationships

• Identify and promote opportunities for Splunk products and services to meet additional customer requirements

• Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning

• Manage various operational reports to support data hygiene within FinancialForce

• Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Requirements:

• 2+ years project management or service delivery management experience in a customer facing role

• Financial analyst or budget management experience required

• Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies

• Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations

• Excellent verbal and written communications skills

• Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team

• BA/BS preferred in business management, computer science, computer engineering or equivalent work experience

• Experience working for a software vendor preferred

• Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets

Shift Schedule(s):

• 6:00am CST - 3:00pm CST (AMER East)

• 10:00am CST - 7:00pm CST (AMER West)

• 7:00am CET - 4:00pm CET (EMEA)

• 9:00am CET - 6:00pm CET (EMEA)

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

Base Pay Range

Costa Rica

Base Pay: CRC 12,800,000.00 - 17,600,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.