Customer Success and Support

San José, Costa Rica

- Hybrid Remote

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

Professional Services Project Coordinator

Role:

Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company. Our PS Project Coordinators lead customers, partners and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to manage a portfolio of light to medium complexity projects and have associate level experience in project management standard processes, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking. Our goal is not only to make our customers successful, but to take your project management abilities to the next level.

Responsibilities:

Responsible for project kickoff and closure activities
Coordinate with customers for schedule availability and submit resource requests for technical delivery
Understand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
Partner with other PS stakeholders to ensure scope is delivered timely and within budget
Build and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOWs)
Provide timely and accurate status updates to all customer, partner and Splunk stakeholders upon request
Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and Splunk teams
Maintain and foster Splunk, partner, and customer relationships
Identify and promote opportunities for Splunk products and services to meet additional customer requirements
Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning
Manage various operational reports to support data hygiene within FinancialForce
Manage Estimated vs. Actual time delivery through timecard review and reconciliation

Desired Skills and Experience:

2+ years project management or service delivery management experience in a customer facing role
Experience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologies
Demonstrate the confidence and interpersonal skills needed to conduct effective executive presentations
Excellent verbal and written communications skills
Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
BA/BS preferred in business management, computer science, computer engineering or equivalent work experience
Experience working for a software vendor preferred
Professional Services tools familiarity: Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, Smartsheets

Shift Schedule(s):

6:00am CST - 3:00pm CST (AMER East)
10:00am CST - 7:00pm CST (AMER West)
7:00am CET - 4:00pm CET (EMEA)
9:00am CET - 6:00pm CET (EMEA)

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

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Splunk's Hiring Practices

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