Customer Success and Support

Professional Services Practice Architect, Security

Professional Services Practice Architect, Security

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role: Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring best practices out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers and partners do with Splunk.

As a Professional Services Practice Architect, passionate about Security, you will fuel solutions to ensure enterprise deployments make the deepest impact possible across an organization. You'll tackle organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Splunk Services Consultant you will be adept at mastering new technologies and come from a variety of business, analytic and technology backgrounds. Are you up for the challenge?

Responsibilities

  • Present to customer’s executive leadership on the value of the Splunk solution.
  • Defend the necessity of a Splunk Security investment to VP and CxO leadership based upon risk, allocation of resources, tools/people spend, and proprietary vs open-source approaches.
  • Assess customers’ security operations lifecycle and advise on incorporation of Machine Learning technology for successful customer outcomes.
  • Recommends how and when to incorporate Threat Intelligence into the customer’s security lifecycle.
  • Deliver training to customer and partner teams and end users on advancing technology where you are teaching without having full knowledge.
  • Mentor and coach junior consultants and partner consultants in new knowledge and process areas, in the technology, and more importantly in the non-technical areas.
  • Partner with field leadership to jointly develop strategic and technical account plans.
  • Interact with customers and prospects to understand their business challenges and desired outcomes.
  • Work with Senior Product management to understand future developments to communicate to the field and influence the development direction (product roadmap) based upon customer needs and your security expertise.
  • In partnership with your manager, develop and supervise appropriate performance goals and metrics.
  • Deliver presentations and technical briefings to customers on Splunk premium products and solutions. Assist and lead with critical Splunk evaluations and POC’s.

Obtain and maintain senior level Splunk Security certifications

Requirements:

  • 10+ years’ experience in technically delivering and supporting software products to IT organizations.
  • 2+ years’ experience in a team or project leadership role
  • 3+ years’ experience delivering executive and customer presentations
  • 5+ years as a security analyst, security engineer, security researcher, or other hands-on security role
  • Excellent communication skills – written and oral. Ability to communicate complex ideas; Very articulate.
  • Experience with US Federal programs such as TIC and CDM preferred.
  • Experience and familiarity with the Splunk portfolio preferred.
  • Experience with Splunk Partners is required. Must have experience with developing Partner programs, Partner lead sales initiatives, Partner training, or other business planning activities.
  • Domain expertise with IT Operations, Application Management, and/or Security/Compliance is desirable.

Has knowledge of compliance and risk management requirements from government, financial, and/or health care customers which impacts technology software design, services capabilities, and what drives customers decisions

Demonstrated experience deploying Splunk technology to customer environments.

  • Experience with networking, server, application, virtualization, big data, and web technologies.
  • Some Unix or Linux based scripting language (Perl, Python, sh) is desirable.
  • Ability to work with diverse groups of people; challenge and lead people toward their peak performance.
  • Able to travel up to 50%

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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