Customer Success and Support

Professional Services Consultant

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Role:

Are you looking to make an impact? The work you’ll do will directly impact the experience of our customers. We bring best practices out to the world to make people happier with our software, and just as importantly, we bring the world's needs and wants back to Splunk to make our software better. And we get the chance to see firsthand the phenomenal things that our customers and partners do with Splunk.

As a Professional Services Consultant, you will fuel solutions to ensure enterprise deployments make the deepest impact possible across an organization. You'll solve organizations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in a rapidly changing environment. As a successful Splunk Consultant you will be adept at mastering new technologies and come from a variety of business, analytic and technology backgrounds. Are you up for the challenge?

Responsibilities:

  • The opportunity to drive complex deployments of Splunk while working side by side with the customers to resolve their unique problems.
  • You will work with a team of incredibly talented and dedicated peers, all the way from the Field, Sales Engineering and Customer Support.
  • Breadth and depth. Do you want to work with partners for maximum effectiveness? We have that.
  • Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
  • The ability to empower customers to take on the next wave of questions on their own.
  • A chance to share best practices and create innovative solutions to push user adoption and maximize the value of Splunk.
  • Good corporate citizen – two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.
  • A stable, respectful and collaborative work environment.
  • Balance. We don't expect people to work 12 hour days. We want you to enjoy your time outside of work too. Want to choose your hours? No problem. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate a great environment.

Requirements:

  • 10+ years of current experience in technical consulting or big data analytics.
  • Native Japanese and Fluent English ability
  • Passion. Our customers are just as passionate about Splunk as we are about the solutions we bring to them.
  • Someone who can collaborate across the entire Splunk organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input.
  • Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
  • Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools.
  • Ability to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners.
  • Demonstrable understanding of common enterprise applications (especially in the areas of security and finance).
  • Not required, but a plus: statistical and analytical modeling.
  • Someone who thrives in a dynamic, fast-growing environment while working independently and remotely from other members of your team and corporate.
  • Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
  • BA/BS preferred in computer science, computer engineering, finance or mathematics or equivalent work experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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