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Customer Success and Support

Professional Service Developer, Global Services

  • - Hybrid Remote

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

Role

Are you passionate about groundbreaking technology and helping your customers and peers succeed? Would you like the opportunity to work at a fast-growing company that is changing the way that information is used to support business decisions all over the world? If you answered yes to these questions, then we have a home for you at Splunk!

We are an engineering and product-focused company. Our engineers take a leading role in designing, architecting, building, and testing our product. Engineers at Splunk have a wide impact, from developing new capabilities like identity management to metrics ingestion and analysis to working with customers to see their work be used to solve real-world problems.

You will become part of a global Professional Services team that provides technical and thought leadership through focused solutions to the PS and Partner organizations globally. In this role you will be joining a team of Global Services Field Engineers. You will work directly with our Lead Developer on crafting and building new and innovative solutions. Finally, you will have the opportunity to work directly with our Product Management, Engineering, and Support teams, to share your knowledge and experiences to ultimately improve our business and drive an improved customer experience.

Responsibilities

  • Collaborate with individuals across the company from Product Management, Product Marketing, Professional Services, Sales, Sales Engineering, Technical Enablement, Customer Success Management, and Support.
  • Help to define the roadmap for product solutions.
  • Work closely as a team, as well as multi-functional collaboration across Splunk when necessary.
  • Build new tools to support Professional Services consultants.
  • Able to work on tight timelines, effective at communicating, and excited to work on a new groundbreaking team.
  • Embrace continuous learning, maintain up-to-date knowledge of Splunk products, functional knowledge, and industry standard methodologies.

Requirements

  • 8 years experience (6 years with a tech related master’s degree)
  • Deep knowledge of Python, knowledge of Ansible, JavaScript, Terraform and AWS services is a bonus.
  • Experience with Docker, Kubernetes, GIT, and Splunk.
  • Understanding of machine and application logs.
  • Strong knowledge of Splunk administration and SPL.
  • Strong open systems application and infrastructure knowledge.
  • Organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities.
  • Experience with both the Unix and Windows operating systems; comfortable on the command line interface.
  • Preference for experience with at least two of the following cloud providers: AWS, Azure, GCP.
  • Ability to stop, collaborate and listen with technical and non-technical consumers from application developers to more senior level partners.
  • Self-motivated and self-educating, always interested in keeping up with technology and improving oneself.
  • Comfortable operating in a virtual office environment (hosting and participating in virtual collaborations, meetings, etc.).
  • Occasional travel may be required.

Education:

  • Bachelor’s degree in a related discipline required or substantial relevant on the job experience

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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