Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is seeking a Product Offering Analyst to join the team to own and maintain our entire line up of cloud products and global availability. This role is critical to communicate where our cloud products are currently being offered and when new service expansions we are planning to offer globally. You will also ensure our customers and sales team receive critical product updates about changes within our offerings in a timely manner.

What You'll Be Doing:

  • Support the definition of requirements and expectations for product rollouts across Customer Success (CS) and Technical Support Engineers (TSEs)
  • Partner with CS and TSEs to understand current gaps and establish critical information needed to effectively rollout and support products and platform services (backend info, customer rollout schedule, etc)
  • Identify current challenges and CS issues supporting various product and app versions
  • Support alignment across both CS and Product Management
  • Collaborate with PMs to collect current status and future plans for regional availability offerings and customer rollout plans
  • Own and maintain app & product compatibility for all products
  • Own and maintain product regional availability offerings
  • Own and maintain visibility of customer rollout plans for product offerings
  • Own and maintain visibility of backend services roadmap
  • Maintain and publish product End of Sale / End of Life updates

Who You Are & What Makes You Qualified:

  • 2-3 Years experience working with product and/or customer support teams in any capacity
  • Validated history influencing and affecting change at all levels of the organization without having positional authority.
  • Ability to execute and lead teams forward based on strategic plans
  • Strong organizational, communication and presentation abilities
  • High attention and focus on details
  • Analytical thinker and problem solver
  • Experience managing risks and mitigating roadblocks
  • Minimum of 3 years of related experience with a Bachelor’s degree or equivalent experience in technical or business fields

Preferred Skills

  • Experience using Aha for product tracking and creating reports
  • Project management or program management experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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