Principal Software Engineer - Application Performance Monitoring
Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Role:
We are seeking an individual with a strong mix of Technical Support and Engineering experience to triage and fix complex issues in Splunk’s SaaS APM solution. This individual will work closely with our Engineering, Customer Support, and Field Teams to troubleshoot and address high-priority issues, as well as provide valuable feedback to our Product Teams to improve the resilience and user experience of our products. In order to succeed on this team this individual must have the passion and energy to work in an entrepreneurial and fast paced environment, and the willingness and desire to consistently learn new technologies and frameworks. They must love participating in and contributing to open source projects, and welcome the challenge of helping shape Splunk’s expanding portfolio of capabilities in the Observability Space.
Responsibilities:
- Troubleshoot complex technical issues across a wide range of systems by collaborating with a variety of internal stakeholders
- Identify common failure patterns and draft plans to address them
- Develop a broad understanding of our product’s technical architecture to propose solutions to commonly observed problems
- Analyze data, and create monitoring and observability solutions to prevent, detect and resolve issues
- Triage and remediate high priority issues and bugs
- Collaborate with our product teams to improve our product and reduce issues
- Create tooling to help internal stakeholders (e.g. Customer Support) better triage issues without Engineering assistance
- Document and develop best practices to for our customers to get the most out of our Splunk APM Offering
Qualifications:
- 4+ years of experience of shipping production code within a complex system
- B.S. or M.S. in Computer Science or equivalent practical experience
- Experience communicating technical concepts to non-technical audiences
- A love of problem solving and dealing with challenging/complex issues
- Experience with a variety of programming language and frameworks such as Java and GoLang
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
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