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Principal Information Architect

A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also proud of our award-winning culture and our regular appearance on those “Best Places to Work” lists.
If you end up joining us, we’ll only ask one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

Role summary

As Principal Information Architect, reporting into Splunk’s Senior Director, Information Experience, you help drive the use of taxonomies, terminologies, ontology, and metadata to improve customer adoption of product and use of technical content. You are a customer evangelist who understands how to use taxonomy, terminology and information organizational expertise to improve customer understanding of products in the product and product content. You are technical, an adept listener, with a passion for technology, content, and customers. You seek beauty in the portrayal of content, and create value through clarity and organization. You have experience from concept definition, to terminology and metadata, and to the realities of making it easy to find content and working across organizational boundaries to steward related improvements.
You will be a great addition to the Splunk Product Experience organization if you:
  • Believe that product information experiences cannot exist without a deep understanding of our customers and users.
  • You lean into innovating to resolve information recall and structure problems by working cross-functionally on all aspects of content taxonomies and mapping of core taxonomies, including keyword research, analytics, terminology-portfolio maintenance, application in product navigation and UI, application to content strategy, site search optimization, and implementation of technical SEO tactics.
  • Drive improvement to information experience by being an expert and steward with content specialists and website owners across Splunk, focusing on taxonomy, metadata, semantics, search, and navigational structure strategy to drive uniform standards, governance and experiences.
  • Have experience driving collaboration and customer experience work sessions as needed to facilitate alignment across groups, to inspire customer empathy and terminology/taxonomy alignment that improves the customer search journey.
  • Have experience with tracking information organizational, taxonomy, and terminology investments to measure and report on their success and influencing leadership through data-driven insights that impact cross-company initiatives.
  • Exemplify the company’s core values across all levels in the organization and throughout the organization. You show up with integrity, debate the hard issues, and grow the company in new directions.
  • Bring your authentic self to work and create an environment for others to do the same
  • See the value in high trust, highly-empowered, transparent organizations
  • Are able to flex your style based on the situation; sometimes we hold lines, sometimes we build bridges.

What you’ll bring

  • 8-10+ years of experience with successful information architecture, taxonomies, ontologies, and UI information design, with some of that in relevant experience in Enterprise and SaaS taxonomies.
  • Proven success in structured terminology, taxonomy and ontology implementation across organizational boundaries.
  • Deep understanding of processes, semantic systems and taxonomy mapping.
  • Passion for driving ease-of-use in product and content through information organizational practices.
  • Strong understanding of taxonomies in technical documentation to drive metadata, navigation and search.
  • Successful experience guiding writing teams through adoption of taxonomies for content.
  • Knowledge of industry trends and best practices in information architecture.

What We Offer You:

If you’d like to join one of the fastest-growing and most exciting tech companies in Silicon Valley, contact us!
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering here.
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $171,200.00 - 235,400.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $156,000.00 - 214,500.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $143,200.00 - 196,900.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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