Finance and Accounting

Order Management Manager

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, our customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of the journey!

Splunk is looking for a driven, high-performance Order Management Manager. This role will be responsible for overseeing the order management and billing process with emphasis on continuous improvement and strengthening existing processes. This position offers ability to learn, develop and grow your career working for a dynamic and fast-growing public company.

Responsibilities:

  • Lead all aspects of day-to-day operations to ensure orders and billings are processed in a timely, efficient, and accurate manner
  • Provide outstanding internal and external support, provide guidance and take action to drive resolution of issues
  • Introduce improvements to improve accuracy of processing / reporting and increase efficiencies for existing and new products and processes.
  • Participate in cross-functional projects that will help scale the business and streamline the quote-to-cash process, including defining business requirements and user acceptance testing
  • Document processing/billing procedures and standard methodologies to facilitate training of new team members
  • Effectively lead, train, mentor, and motivate direct reports to build a world-class Order Management team
  • Supervise workload and adjust coverage to balance volume across team
  • Partner with recruiting team to grow team for hiring needs, including sourcing and interviewing candidates
  • Produce, track, and evaluate key performance indicators (KPIs) and metrics
  • Benchmark existing service levels (SLA’s); develop and implement improvements
  • Support month-end and quarter-end close activities, with ability to work non-standard hours
  • Support ad-hoc assignments as required

Requirements:

  • BA/BS degree in Business Management or related operational field or equivalent practical experience
  • 8+ years’ experience, with 3+ years’ experience leading an order processing and/or billing team, with a SaaS based technology company
  • Proven success managing offshore teams
  • Strong leadership and communication skills, organized and able to multitask
  • Experience with Salesforce.com, SAP (S/4 Hanna - BRIM/Hybris Billing) and or Oracle is required. Experience using Zuora  and Google Suite is a plus
  • Requires excellent interpersonal, verbal and written communication skills
  • Advanced MS Excel skills are required
  • Ability to work with others in a collaborative team environment
  • Experience leading continuous improvement initiatives across cross functional teams

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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