The CS Strategy & Planning team at Splunk is passionate about getting results for the Customer Success (Professional Services, Support, Education, CSMs, Services Sales) Organizations through strategy development, execution excellence, and performance management.
As a Manager in Customer Success Strategy & Analytics, you will develop and execute strategies that drive customer success, adoption and growth and impact how our products deliver value for our customers. Projects include formulating strategies and operational plans to improve key processes, and driving effective communication of our strategic vision to the entire organization. You will also partner with the leadership team to drive business cadence, measure and lead critical initiatives, and assist in the preparation of content for Executive discussions.
In this role, you will work on highly sophisticated problems, gain insight into the strategic and operational issues which are forefront in the minds of the Customer Success organization. You will have exposure to senior-level decision-making and establish relationships with people across the entire company.
The candidate should have a strong operational and business background and excel in all areas of strategy development and execution including business and financial analysis, problem solving, executive communication, and consensus building. In addition, the ability to thrive in an unstructured, collaborative environment. A combination of strategy, consulting, and SaaS B2B business experience is ideal.
As the Customer Success Strategy & Analytics Manager, you will report directly to the Director, CS Strategy & Planning and work closely with the VP of Global CS Strategy & Operations.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.
Intern with people you want to hang out with, even outside the office.
Hear from Splunkers on the latest.
Culture of Inclusion: Splunkers Share Their Stories
Follow Splunk on LinkedIn for job announcements, company news, and more.