Position Summary:

The Splunk ITSI Solution Consultant (m/w/d) has a good understanding of how to implement Splunk technical solutions to automate the processes of IT organisations and business, including organisational modifications that will be required to ensure the successful adoption of the solution by the client organisation. Compiles required capabilities, business and technical requirements, and desired outcomes/vision into a global architecture and program definition across the appropriate solution. Accelerates project delivery by providing technical leadership during all stages of the project/program. Advises project teams on implementation approach, strategy, integration, large Enterprise deployment, and adoption best practices to maximize delivery success and value realization. This position will require a 70% utilisation target and travel to customer sites to perform work. Work Location: Munich or Frankfurt, Germany


Responsibilities: I want that!   

  • Shape customer expectations and thoroughly align outcomes with customer requirements with focus on business value
  • Participate in all aspects of the initiative from the initial strategy discussions through the delivery process, requirements gathering, design and implementation
  • Partner with the Client Project Managers and Splunk Delivery Managers to validate that high-level project scope, schedule, resource plan, and estimates are aligned to ensure a successful project/program outcome.
  • Perform configuration of the Splunk ITSI product suite to meet the customer requirements
  • Facilitate appropriate workshops and other sessions to capture business and technical requirements, current and desired states, and deliver a best-practice based global architecture and implementation
  • Define global architecture to meet desired state vision including business, application, data, technical, integration and security architectures.
  • Provide oversight at key milestones and manage expectations during implementation
  • Provide technical leadership and contribute to key decision making related to new solutions and products, cross-product integrations, and product upgrades.
  • The senior level ITSI Solution Consultant will provide technical program oversight, leadership, and mentoring across multiple projects.
  • Advise Client on best practices to help guide and solidify a given design. Use expertise and best practices to bridge vision and desired state to global architecture and delivery requirements
  • Ensure successful delivery of desired outcomes by engaging in risk management and mitigation, and operational program governance
  • Effectively build and leverage relationships within the Client organizations and Splunk to insure success.
  • Develop strong technical champions and coaches within project teams.
  • Mentor Client team members in area of subject matter expertise


Requirements: I have that! 

  • Self-starter; demonstrates initiative and leadership across projects and within the team
  • Highly requested by management and peers; seen as trusted advisor and technical leader
  • Consistently delivers high quality results, including on-time quality deliverables and meeting project timelines
  • Identifies and exploits future opportunities to drive additional value
  • Projects complete successfully (meets requirements and vision)
  • Successfully manages stakeholder expectations through solid communication and documentation with no or minimal rework required
  • Strong leadership and interpersonal skills. Ability to interface at all levels within an organisation, technical to senior management.
  • Continuously enhances solution knowledge and skills to further industry leadership position
  • Ability to process and advocate client requirements and product gaps into the development (R&D) organization.
  • Proven experience in driving and delivering IT Operations Management solutions that materially add business value
  • Deep IT Monitoring and Automation domain expertise in operations management software specialisms
  • Demonstrable experience deploying software monitoring solutions and associated infrastructure, both on-premise and cloud environments in large complex global enterprise environments
  • Configuration experience with Windows, Linux operating systems
  • Configuration experience with databases such as, SQL, Oracle or DB2.
  • Proven experience with scripting languages such as Python, Shell. Perl or Korn.
  • Strong technical implementation experience in Splunk ITSI or similar product sets e.g. IBM Netcool, Microfocus ITOM, BMC TrueSight, Cherwell, Ivanti, ServiceNow
  • Technical implementation experience defining metrics, thresholding and reporting baselines

Education: I have that!  

  • Bachelor’s Degree in CS or relevant technical field experience plus a minimum of 8 years of related IT Operations experience
  • Experience in business process reengineering preferred
  • Experience leading project implementation teams and being responsible for delivery at large enterprise clients.
  • ITIL Certification or similar framework preferred.
  • German language skills, both written & spoken is required 
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
DIVE DEEPER
Find out what makes Splunk such a great place to work
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.

Working at Splunk

From great benefits to a diverse and inclusive workplace — that's the Splunk experience.

University Recruiting Program

Intern with people you want to hang out with, even outside the office.

Our Blog

Hear from Splunkers on the latest.

Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories

LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.