Customer Success and Support

Global Support Operations Project Leader

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Our Splunk Family in the Americas theater is a results-focused and collaborative bunch spanning functions across sales, customer success, support, marketing and G&A functions. We love to work as a team, celebrate success and learn from our losses. We have a great team culture with weekly team breakfasts, cocktail hour Fridays, end of quarter celebrations, volunteer activities and a culture based on respect, transparency and always doing the right thing!

Global Support Operations Project Leader (Tools & Technology)

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

This senior transformation leadership role will work cross-functionally within the Splunk organization to help manage our entire portfolio of tools and platform related projects in Support. This individual will lead Tool and Platform related changes on behalf of support and will also be a strong voice in helping execute on our strategic vision via tools excellence.

This role leads a team of Project Delivery experts who are responsible for leading the discovery, technical requirements gathering and documenting all key areas of a successful MVP. Partnering with Support Operations Business Analysts and Splunk IT Teams, our Support Project Managers (PM) help drive successful program and project implementations by helping IT do identify the right tools and processes for success. This Leader will be responsible for governance around project intake, timelines and delivery to ensure that executive leadership has visibility into the overall portfolio of projects; including current status, resource capacity, and any blockers or projects at risk.

Key Responsibilities –

  • Design and implement governance across all support ops programs including ease of visibility for Support leadership.
  • Manages and leads as the Business Owner for the Support Organization within the Splunk Digital Transformation initiative.
  • Represents the Support Organization cross functionally in all IT project planning discussions
  • Monitors project dates, project milestones, and project schedules. Identifies areas of risk to prevent delays in delivery dates.
  • Identifies opportunities for overall workflow and process improvements to minimize risk of error and simplify or automate repeatable tasks
  • Highly focused on driving world class customer experience
  • Has excellent written and verbal communication skills, ability to communicate effectively at all levels of the business
  • Ability to respond quickly, adapt and adjust initiatives and priorities accordingly in a fast moving, constantly changing environment
  • Develop and foster strong working relationships across Support Delivery, Customer Success Leadership and IT teams.
  • Lead a team of project leaders and project managers and assigns responsibilities accordingly
  • Responsible for Support Ownership delivering on IT-related projects related to Run-The-Business activities, as well as transformation, acquisition, net new tools, upgrades, and so on

Key Requirements –

  • 10+ Years managing large-scale technical transformational projects and programs
  • Understanding of project management best practices like agile, scrum, etc.
  • Experience with regularly used tools – JIRA, Confluence, Google Suites, etc.
  • Willingness and ability to manage multiple projects at once.
  • A passion for technology and an ability to identify new opportunities for efficiency and productivity
  • Passionate about Customer Success and delivering a industry best customer experience
  • Validated experience in a high growth, highly scaled SaaS environment
  • Experience managing project financials including an in-depth understanding of ROI
  • "Big picture" thinker. Strong business acumen and ability to address top-level concerns and find the best path forward from all of the available data

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
DIVE DEEPER
Find out what makes Splunk such a great place to work
Our Values

Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
Learn More

Our Locations

From San Francisco to Shanghai, Splunkers work in 25+ offices across the globe.
Learn More

University Recruiting Program

Intern with people you want to hang out with, even outside the office.
Learn More

Our Blog

Hear from Splunkers on the latest.
Learn More

Diversity & Inclusion

Culture of Inclusion: Splunkers Share Their Stories
Learn More

LinkedIn

Follow Splunk on LinkedIn for job announcements, company news, and more.
Learn More