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Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

Splunk is seeking a Global CSA Program Manager for our Customer Success organization. The Program Manager will lead cross-functional teams across Splunk's entire portfolio of enterprise software, cloud services and applications and is responsible for ensuring timely, high-quality delivery of multiple concurrent projects

  • We cover a wide variety of teams including Sales Engineering, Professional Services, Customer Success Management, Technical Support, Renewals and Education. The Programs & Initiatives to be driven could focus on any of these teams or a combination of them.
  • This is an incredible opportunity to help enable the organization with high visibility amongst senior Customer Success leadership. This position reports to the Customer Success Strategic Programs Leader.

Responsibilities:

  • Lead program management of the global Customer Advocacy program chartered to deliver adoption guidance at scale
  • Drive and lead program planning, coverage design, communications and change management.
  • Build program stakeholder relationships with market segment leaders.
  • Track and Communicate Key programs project status/dependencies via program reviews.
  • Identify and lead initiatives for continuous operational improvement.
  • Be the single point of contact for vetting process and system design requirements assuring alignment to program strategy and business outcomes.
  • Collaborate with vendor’s management team to plan and coordinate program service changes issues and drive improvement.
  • Lead operational readiness to incorporate coverage of new products and services.
  • Critical issues management to mitigate program risk.

Requirements:

  • Fluent in English, proficiency in other languages is a plus
  • Demonstrate the ability to direct programs at the strategic level and possess the willingness to dig into the highly tactical program details. Should have experience leading teams of project managers driving the development of multiple, concurrent initiatives involving cross-functional groups. You are a self-starter who can keep the team motivated and focused.
  • You have experience working in a Customer Success organization, ideally in a Strategy, Operational or Program Management role. Experience of multiple Customer Success areas is a plus.
  • You excel at decision-making, consensus building and conflict management. You will be able to juggle multiple challenging priorities. Communicate and act upon risks appropriately. You have excellent analytical and communication skills, a risk mitigation mindset and exhibit appropriate levels of urgency. You have a strong sense of project ownership and willingness to go above and beyond to seek loose ends and deliver projects on time, with expected feature sets.
  • Strong skills in critical tools including Excel, Powerpoint, issue tracking systems (Jira a plus) and calendaring systems.
  • Familiar with enterprise software industry and operational processes of field sales organizations

Location:

US - Any Location, Canada

Education:

Bachelors’ degree in a technical or business field.

#LI - Remote

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
 
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
 
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 

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