The Escalation Manager is a member of the Incident Management Team at Splunk, which leads and runs escalations resulting from product, services, account management, customer experience, adoption and renewal related topics. This team brings strategy, structure, executive attention, and additional internal resources to customer challenges that would otherwise result in a high level of customer dissatisfaction. They will be responsible for leading and working towards resolution high profile customer escalations, analyzing escalation trends and reporting back to leadership on the drivers of customer challenges. This is a senior role at Splunk requiring an individual who can take charge in high stress situations and give direction to both customer personnel and to Splunk engineers to drive expeditious resolution of incidents.
Responsibilities: I can do that!
Required Qualifications: I’ve already got this!
Nice to have:
Splunk is an Equal Opportunity Employer. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
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