Customer Trust Analyst (US Remote Available)
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Role Summary
Splunk is looking for a motivated Customer Trust Analyst to join our customer trust team. We are looking for someone who is passionate about delivering technology assurance, advisory, compliance and risk management services to the company. The Security Analyst engages with customers with regard to security and governance questions. The analyst will have interactions with the sales and field team via multiple support channels including zoom, email, and chat. The Security Analyst is responsible for providing great customer service through supporting security and governance inquiries, sharing security artifacts, and answering general questions about Splunk product’s security, risk, and compliance posture.
What you'll get to do
- You will provide resources and support to Field Sales, Sales Engineer, and Customer Success teams to assist with addressing customer inquiries, questionnaires and other requests regarding Splunk's information security program and security controls, with a strong emphasis on FedRAMP and other public sector frameworks.
- You will assist in security conversations representing Splunk’s information security program in meetings with current and prospective customers, primarily in the public sector
- You will work with existing team members to collaborate on improving the artifact repository and contribute to developing customer facing documentation that represent Splunk’s information security program and controls.
- You will own the follow up on committed action plans to ensure appropriate and timely mitigation of identified risks.
- You will maintain a knowledge base of Splunk security information, collaborating with subject matter experts and key partners across Splunk to ensure the information remains up to date and accurate
- Drive process improvement and automation initiatives to continuously mature the service to more effectively support Sales in shortening the sales cycle, and meet customer expectations
Must-have Qualifications
- 5 Years of applicable work experience in Information or Compliance experience with auditing or reviewing controls from industry and regulatory frameworks and standards specific to Public Sector areas of Cloud Compliance - FedRAMP, DISA SRG, NIST 800-53r4/5, CMMC, DFARs or the RMF Process.
- Bachelor’s degree preferably in Technology, Engineering, Business or equivalent.
- Knowledge pertaining to cloud concepts and implementations is a plus.
- Customer service oriented with a problem-solving approach
- Strong written and verbal communication, and critical thinking ability
- Ability to multitask, balance and prioritize work in a dynamic environment, ensuring SLAs are met
- Must be a U.S. Citizen.
Nice-to-have Qualifications
We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
- Professional certifications e.g. CISSP, CEH, CIPP, CISM, PMP, CISA are a plus.
- Demonstrated skill in MS Excel, Word and Presentation with a general understanding of data analysis techniques.
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note:
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $125,600.00 - 172,700.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $112,000.00 - 154,000.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $104,000.00 - 143,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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Intern with people you want to hang out with, even outside the office.
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