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Customer Success and Support

Customer Success Pricing Analyst

  • - Hybrid Remote
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. 

Role:

The Customer Success Product Management team at Splunk is passionate about driving innovative and prescriptive offerings to provide our customers with exactly the right assistance and support to be able to gain full value from their Splunk deployments. 
As a Customer Success Pricing Analyst in the Customer Success Product Management team, you will help develop insights and implement strategies that uncover and drive growth and improvements in the business. Insights and projects include discount and price point optimization, SKU analysis and improvement, willingness to pay analysis, and competitive research as well as conducting market and customer research to drive new opportunities for growth and expansion. You will support the team in critical analysis and provide data driven insights in sales strategies, discount controls, and assist in the preparation of reports and content for executive discussions. 
We are looking for a well-rounded individual with a demonstrated ability to deliver results with a knack of connecting data to overall company strategy. Reporting to the Head of CS Product Management & Readiness, the Customer Success Pricing Analyst will be responsible for preparing quarterly pricing metrics, ensuring timely and accurate processing of all pricing updates, and work closely with the other members of the team to develop and implement new pricing proposals. 

Responsibilities:

  • Provide analytics and insights for Splunk’s customer success offerings; Work cross-functionally to bring insights, and support strategic and operational decisions through a data and insight driven process.
  • Provide insights and understanding of the competitive landscape through analytics and market research as required
  • Deliver recommendations that follow a logically reasoned, data-driven approach, supported by appropriate market research and competitive analysis.
  • Help our functions drive the definition, measurement and tracking of the key strategic and commercial initiatives.
  • Prepare monthly/quarterly business reports, including discount metrics, street price analysis and ‘what-if’ scenarios
  • Provide ad-hoc analytical and project support.

Requirements:

  • 4+ years experience or equivalent; working in any combination of analytics, strategy, competitive intelligence and FP&A, preferably in a technology company/environment.
  • Understanding of SaaS/subscription, software or tech B2B business models.
  • Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment with a tenacious approach to problem solving.
  • Excellent attention to detail, ability to manage high volumes of data and maintain focus on detailed tasks.
  • High ability to learn quickly, assimilate to new terms and projects, provide critical thinking, with appropriate attention to detail
  • Ability to prioritize and manage deadlines
  • Personal interest in technology and all things Big Data
  • Extensive experience with Excel, Tableau and PowerPoint or similar, with expert skill level in Excel/gSheets data manipulation.
  • Custom Salesforce reporting & dashboard creation experience
Splunk is an Equal Opportunity Employer 
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. 

Note: 

Base Pay Range 

Costa Rica 

Base Pay: CRC 27,200,000.00 - 37,400,000.00 per year 

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards. 

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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