Skip to main content
Customer Success and Support

Customer Success Manager

  • - No Remote
The Splunk Customer Success Manager (CSM) takes a pivotal role when dealing with customers. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demands. The CSM role is continuous and revolves around supporting the customer to use their Splunk Enterprise software solutions as effectively and efficiently as possible to it’s maximum potential. This high profile role reports into the EMEA Customer Success Management team. The role will be based in our Paris office

A Splunk CSM will help set success criteria and help customers evolve their usage of Splunk to a higher level of Operational Intelligence – that is, to move from simple search & investigation activities to proactive monitoring and gaining real-time business insights. Splunk CSMs will also focus on the strategic, operational and organizational impact of Splunk software, rather than just the technical domain.
  • Establishment of success plans and best practices.
  • Driving and management of adoption across business units.
  • Ensuring training requirements of Splunk end users, developers and administrators are met.
  • Creation & operation of a Splunk Center of Excellence within the customer organisation. This consists of Splunk subject matter experts and users within the customer organisation that provide governance and sponsorship to the Splunk capabilities and facilitate both data and user on-boarding and enablement, and ensure best practices are followed.
  • How to emulate the successes achieved by others in their market sector through best practices and knowledge of value realisation achieved in similar market sectors.
  • The formation of user groups within the company to collaborate, grow and share achievements.
  • Adapting the organization in order to get the most from the Splunk platform

The Ideal Candidate Profile
  • Fluent French & English, understand the France Enterprise customers
  • Your willingness to travel based on customer and business needs for extended periods when required but based from our Paris office with some working from home too.
  • Will need to be security cleared (DV preferred)
  • Extensive experience in a related CSM function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies.
  • You have successfully managed customer engagements to completion and customer satisfaction.
  • You possess excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.
  • You also possess exceptional verbal and written organisational and presentation skills.
  • You can demonstrate success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Minimum Requirements
  • Strong business acumen. Spot additional sales opportunities.
  • Highly customer orientated to achieve maximum customer satisfaction
  • Have the personal attitude and behaviours that represent the Splunk’ values: Innovative, Passionate, Disruptive, Open and Fun.
  • Working knowledge of technology & products such as Cloud, Exchange, VM Ware, Log Files, Hadoop, FIX and Mobile & Web applications
  • Bachelor’s degree or equivalent experience.
  • Excellent knowledge of Excel, PowerPoint, Word and Outlook
  • Understanding of Enterprise Architecture, API’s and Networks
  • Having a foundation certification or working knowledge of ITIL, BRMI or Prince2 will be a advantage.

If this sounds like you, we would love to hear from you

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.


Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.


Find out what makes Splunk such a great place to work

box1 box1
Our Values

Splunkers are encouraged and empowered to be Innovative, passionate, disruptive, open and fun.

Learn More
box2 box2
Benefits and Wellbeing

Our benefits are designed to support your physical, financial, emotional and mental wellbeing.

Explore Splunk Benefits
box3 box3
Early Talent Program

Intern with people you want to hang out with, even outside the office.

Learn More
box3 box3

Our Blog

Hear from Splunkers on the latest.

Read the Blog
box2 box2
Diversity, Equity, Inclusion & Belonging

Learn about Splunk’s commitment to creating a culture of belonging.

See Our Approach
box1 box1

Follow Splunk on LinkedIn for job announcements, company news, and more.

Follow Us