false
Sales

Customer Success Executive- Public Sector

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary
 
Are you an experienced Customer Success Manager in the Technology Sector? Are you seeking a career-expanding opportunity to apply your steadfast customer focus, solid sense of ownership, and passion for customer outcomes? Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?
If so, then this opportunity is the one you have been waiting for. At Splunk, we are changing the way that data and information are used to drive business decisions as we bring data to everything.
Driving our most strategic and complex customer engagements to high-value outcomes for the customer.
Maintaining a deep understanding of our customers’ value drivers, priorities, decision-making ecosystem, influence, and control points that steer the relationship toward successful outcomes.
Aligning our Splunk-internal ecosystem to objective outcomes; both by proactively anticipating customer needs as well as reactively rallying the required resources whenever any risk to a successful customer outcome is indicated
Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners
Expertly guiding our customer ecosystem at every level along an engagement path that optimizes for outcomes and mitigates risk in the implementation and adoption path.

What you'll get to do

  • Partner with the regional sales manager, technical account manager, and client architect to develop strategic adoption strategies.
  • Work with customer leaders to develop enterprise-level customer success plans and Splunk roadmaps for successful adoption and value realization of all their products and services
  • Articulate value-based differentiators of Splunk’s solutions while making existing use-cases captivating and farming new use-cases to grow.
  • Build and present quarterly customer business reviews to executives.

Must-have Qualifications

The outcome expectations outlined above specify an experienced customer success executive, with some key attributes:
  • 8+ years related experience in software, subscription services, and IT/Security organizations.
  • Experienced, tenured, SaaS-focused CSM in Cybersecurity, IT Operations, or Observability with a track record of delivering technology-based outcomes for Fortune 500 Customers.
  • Consistent track record working at an Executive (C-Suite) Level on both the Customer and Vendor side, advocating for and securing engagement and dedication at that level.
  • Ability to take a programmatic approach by establishing clear outcomes for customer journeys, and establishing clear milestone-based plans toward the objective.
  • Strong collaboration and dynamic presentation skills.
  • Self-motivated with a consistent track record in leading programs and knowledge of how technology drives customer’s business.
  • Able to eliminate adoption obstacles using creative and adaptive approaches.
  • Comfortable working for a dynamic technical organization with large customers who will stretch our technology through scale and new use cases.

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.
  • Experience using Splunk or adjacent technologies in a large enterprise environment.
  • Experience leading or developing teams.
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

 

Note:

OTE Pay Ranges

For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans).

SF Bay Area, Seattle Metro, and New York City Metro Area

On Target Earnings: $202,000.00 - 277,750.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), New York (excludes NYC Metro Area), and all other states.

On Target Earnings: $184,000.00 - 253,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Splunk's Hiring Practices

Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are committed to equal employment opportunity. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. Splunk is impacted by the mandates outlined for U.S. Government contractors in President Biden’s Path out of the Pandemic: COVID-19 Action Plan. As a result, Splunk requires U.S. employees, whether assigned to an office or 100% remote, to provide proof of full vaccination, as defined by the CDC. Splunk provides reasonable accommodations for employees who have qualifying medical or religious reasons.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.

DIVE DEEPER

Find out what makes Splunk such a great place to work

box1 box1
Our Values

Splunkers are encouraged and empowered to be Innovative, passionate, disruptive, open and fun.

Learn More
box2 box2
Benefits and Wellbeing

Our benefits are designed to support your physical, financial, emotional and mental wellbeing.

Explore Splunk Benefits
box3 box3
Early Talent Program

Intern with people you want to hang out with, even outside the office.

Learn More
box3 box3

Our Blog

Hear from Splunkers on the latest.

Read the Blog
box2 box2
Diversity, Equity, Inclusion & Belonging

Learn about Splunk’s commitment to creating a culture of belonging.

See Our Approach
box1 box1
LinkedIn

Follow Splunk on LinkedIn for job announcements, company news and more.

Follow Us