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Join us as we pursue our mission to remove the barriers between data and action, so that everyone thrives in the Data Age. Splunk is filled with people who are passionate about pushing the boundaries of technology in an effort to help our customers succeed. As the world’s first Data-to-Everything Platform, Splunk is creating a world where data provides clarity, elevates discussion and accelerates progress. We invite you to explore what has made us one of the fastest growing technology companies in history, and how you can be an integral part of our journey!

Role

At Splunk, we are obsessed about enabling customer success through the use of our technology. If you have a knack for storytelling, a passion for customer delight, and an interest in showcasing the power of data in the world around us, we want to talk to you. As a Customer Marketing Manager, Showcase you will collaborate with our customers and strategic partners who are continuously discovering new and interesting ways to gain value with Splunk products and solutions, as well as across our marketing, product, sales and customer success teams.

You will work as a key member of the Customer Advocacy & Showcases team to create rich, persona-centric stories across all formats and channels. You will work closely with all facets of the business and lead programs within Splunk’s Customer Advocacy program. At its core, the role is about creating opportunities to tell phenomenal customer stories that showcase the value of Splunk and our vision to help organizations ask questions, get answers, take actions and achieve business outcomes from their data.

The Customer Marketing Manager, Showcase will report to the Senior Manager, Global Customer Marketing.

Responsibilities:

  • Work closely with customer success, sales as well as partner marketing teams to identify and deliver stories of our most strategic customers to support brand awareness initiatives.
  • Use your exceptional creative skills to drive multiple concurrent customer marketing activities into engaging market campaigns and programs.
  • Engage in consistent conversations with sales, executives and our customers always looking for impactful customer stories and advocates.
  • Lead all facets of the customer storytelling and campaign process.
  • Ensure rich multi-format stories across videos, case studies, events and presentations, media quotes, analyst report testimonials, webinars and more.
  • Support the company’s most strategic events, market moments, and initiatives ensuring the customer voice is represented.
  • Lead cross-team and cross-department advocacy initiatives that elevate brand awareness.
  • Help scale a customer marketing program that is experiencing exponential growth!

Requirements:

  • 7+ years of experience in customer marketing or advocacy occupation and preferably with 4+ years working an enterprise software company
  • Or, 7+ years of agency/consulting experience in marketing communications role.
  • Track record of being a trusted collaboration partner with the ability to interact clearly and concisely with customers, executives, marketing and sales – inside many departments and with professionals at all levels.
  • Outstanding organizational skills and ability to work to deadlines to deliver multiple concurrent marketing activities and campaigns in a fast-paced environment.
  • Able to share examples of having created impactful customer stories or related marketing content.
  • Significant experience working directly on marketing-related activities, including integrated campaigns, product launches, press releases, analyst relations and more.
  • Strong interpersonal skills to support existing and enhance new relationships with customers, sales, marketing and other internal teams.
  • Data-driven mindset to continuously measure and evaluate impact and value, and a high growth mindset.
  • Experience with Salesforce, ReferenceEdge, Influitive and/or other customer advocacy, reference and marketing systems a plus.
  • College degree in marketing, communications, business or related subject
  • Proven attention to detail

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
 
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
 
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 

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