Join us as we pursue our disruptive new vision to bring Data-to-Everything. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As the Customer Journey Strategist, you will be responsible for accelerating the Splunk customer journey. You will be responsible for designing the digital user guidance program for our customers with IT Use Cases, providing specific guidance to executives, users, and administrators. You are a subject matter expert on the challenges faced by IT departments. In this role, you will determine how to provide a digital helping hand to ensure all Splunk customers meet their business objectives. You will collaborate with Splunk experts to ensure there is content to help guide Splunk customers. You have a history of working as or with IT departments. Using your rich understanding of how IT solutions come together, you will translate customer business objectives into specific use cases. In this role, you will impact every single Splunk customer around the world.
The Customer Journey team, part of the larger Customer Success organization, provides guidance to customers along their journey with Splunk both through digital channels and through supporting field staff like Sales Engineers and Customer Success Managers. The team identifies the guidance needs of customers, engages Splunk experts through crowdsourcing to create journey and use case content, and distributes the right content, to the right person, at the right time. These efforts will ensure our customers succeed and support renewal and net retention goals.
Your unique combination of technical skills and business acumen allow you to chart a path for customers from their desired business outcomes to specific, actionable, technical use cases. You will engage with Splunk experts to infuse domain expertise into these journeys and associated content. Using your advanced customer empathy, you will gain a deep understanding of how customers operate and how they can achieve their goals with Splunk. You aren’t afraid to think outside the box and develop novel ways to meet goals.
A proven team player, you succeed because you are a technologist who understands customers better than anyone and takes ownership and pride in helping customers win. If you love collaborating across business functions; making the complex simple; thinking critically; appreciate a terrible pun; and want to be in a high-impact role of a mission-critical team, then this is the position for you.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
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