Join us as we pursue our disruptive new vision to bring Data-to-Everything. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As the Customer Journey Strategist, you will be responsible for accelerating the Splunk customer journey. You will work with internal stakeholders and customers to identify customer journey and use case content needs, collaborate with the Customer Journey Content Managers to create the content and define how the content is presented to customers through digital and human channels.
The Customer Journey team, part of the larger Customer Success organization, identifies the content needs of customers, engages Splunk experts through crowd sourcing to create journey and use case content, and distributes the right content, to the right person, at the right time. These efforts will ensure our customers succeed and support renewal and net retention goals. Through data & engagement, you will map out a customer journey and chart a path from customers’ desired business outcomes to specific actionable use cases. You will engage with Splunk experts to infuse domain expertise into these journeys and associated content. Using your advanced customer empathy, you will gain a deep understanding of how customers operate and how they can achieve their goals with Splunk.
This role not only requires you to understand customers’ content needs but also build a strategy for how to engage customers with that content to build a personalized digital experience. You will decide how your content is distributed via in-product engagements, email marketing campaigns, and human distribution by Field Sales, Renewal Sales, Sales Engineers, and Customer Success Management.
As part of a matrixed team of individuals committed to helping customers meet their Security goals, you will engage with the AVP Customer Success for IT, GVP of IT specialization, Director of IT/Appdev Sales Engineering, and CSM IT Lead to provide customers with a personalized digital customer journey
A proven team player, you succeed because you understand Splunk customers better than anyone and take ownership and pride in building them a world-class and complete customer journey. If you love collaborating across business functions; making the complex simple; thinking critically; appreciate a terrible pun; and want to be in a high-impact role of a mission-critical team, then this is the position for you.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
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