Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Job Description: That’s a cool job! I want it!
Are you an amazing program manager with expertise in Customer Success Analytics, data-structures, analytical savvy? Are you great at coordinating multiple programs to unify disparate data sources into actionable insights? Can you lead multiple individuals, coordinating programs and executing to delivery by specific dates? Do you have the tools, knowledge and enthusiasm to delve into the world of customer-health and align data with operational and financial goals.
If so, Splunk is in need of an experienced, results-driven candidate with outstanding skills, to positively impact and develop the underlay Customer Success Analytics team. You will be working cross-functionally with CSM & Renewals leadership, Product Management, Sales and Operations Teams.
The role is primarily accountable for the overall development and operation of a Customer Success Analytics data stream. You’ll ensure the trust-worthiness of the data, ensure proper process and change control, and help make run-the-business decisions by reporting to and collaborating with senior leadership.
The successful candidate will run and oversee day-to-day activities that blends the strategic, practical and tactical into an underlying engine to foster the expansive reach of the CS organization, both by assisting CSMs as well as fostering direction automation straight to end users. This is a highly visible position and requires a go-getter, someone capable of thinking three steps ahead in order to build a team and system to support our high-growth strategy.
Responsibilities: I want to and can do that!
Requirements: I’ve already done that or have that!
Education: Got it!
Desire Bachelor's degree in Business or related field
Strong track record of Managerial or Leadership performance
10+ years’ experience in software industry
Demonstrable history of personal development - increasing responsibility and span of control
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Splunkers are encouraged and empowered to be Innovative, Passionate, Disruptive, Open and Fun.
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