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Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

The Customer Success Sales Operations Manager will be responsible for ensuring the data process for services sales deals on a daily basis. This role is detail-oriented and will work with customer success sales teams and engagement managers to ensure that sales of adoption services are highly scalable.

Responsibilities :

  • Work with sales team members on pipeline, deals, quotes to ensure that lead-to-opportunity and opportunity-to-close processes are frictionless for customers and sales
  • Ensure the data and deliverables for efficient deal flow
  • Be the SME on available resources to assist sales and escalation point for sales processes
  • Point of contact for contract management
  • Manage a large deal review process as needed
  • Validate and report compensation and attainment data
  • Represent services sales in new service introductions for operational efficiency
  • Produce and publish job aides and sales tools, such as pricing tools
  • Manage lead, pipeline, and opportunity data
  • Align with professional services, contract management, sales operations

Desired Skills and Experience:

  • 5+ years of working in sales operations, deal desk, or order administration in a Saas or software company; enterprise IT SaaS or software is a plus
  • Knowledge of opportunity to close process
  • Ability to work across multiple organizations and functions
  • Previous experience documenting process, producing job aides
  • Understanding of pricing administration, contracts, order booking requirements
  • Experience working in
  • Experience in FinancialForce or Gainsight is a plus
  • Experience in working with a global sales team or overlay sales team is a plus
  • Ability to manage multiple priorities and time management


  • Bachelors or Master’s degree preferred


We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.
Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.
Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

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Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.


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