Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
The Splunk Community comprises of a thriving group of passionate experts, engaged knowledge sharers and curious new users. We’re looking for an enthusiastic and organized candidate to join the team as a Community Specialist.
This key role focuses on driving and elevating engagement within Splunk's Slack Community workspace.
As a Community Specialist, you will work closely with cross-functional teams to develop programs and initiatives that create a positive and value-driven environment for our customers and users. By employing engagement, marketing, and moderation tactics, this role will cultivate a collaborative and inclusive culture, creating a dynamic community destination for Splunk staff, partners, and customers.
What you'll get to do
- Lead the management of Splunk’s Community Slack workspace to ensure a welcoming, respectful, and collaborative atmosphere.
- Be accountable for the growth and success of the Slack workspace by driving engagement, fostering community, and ensuring a smooth user experience.
- Design and implement an effective onboarding process for new members, providing them with the resources and support to thrive in the community.
- Collaborate with cross-functional teams to develop and roll out community-centric programs and initiatives within the Slack workspace.
- Plan and execute events within Slack to drive engagement and foster community.
- Advocate for a positive culture of engagement, aligning the user community with Splunk community guidelines.
- Serve as the go-to Community team contact for all things related to the Slack workspace.
- Responsible for monitoring key performance metrics and assessing overall community health to drive engagement and user satisfaction.
- Take on additional community-related projects and tasks, based on your skills and interests.
Must-have Qualifications
- Minimum of 3 years experience building Slack communities.
- Ability to work autonomously and support community members in all different stages and levels of the community journey.
- Proven experience in collaborating with cross-functional teams to achieve community goals.
- Ability to analyze and report on community metrics to provide insights for improvement.
- Strong interest in technology and the use of different platforms.
- Proven ability in moderating discussions to maintain a positive and respectful community environment.
- Exceptional written, oral, and social communication skills in English required; bilingualism is a plus
Splunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Base Pay Range
Costa Rica
Base Pay: CRC 12,800,000.00 - 17,600,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Note:
Base Pay Range
Costa Rica
Base Pay: CRC 12,800,000.00 - 17,600,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.
Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
DIVE DEEPER
Find out what makes Splunk such a great place to work
Splunkers are encouraged and empowered to be Innovative, passionate, disruptive, open and fun.
Our benefits are designed to support your physical, financial, emotional and mental wellbeing.
Intern with people you want to hang out with, even outside the office.
Learn about Splunk’s commitment to creating a culture of belonging.
