Information Technology

CNOC Engineer

Cloud Network Operations Engineer

It is the responsibility of the Splunk CNOC to monitor and resolve issues that affect the availability and performance of Splunk>Cloud for our cloud customers 24/7. As the authority on our customer’s experience, the CNOC is the frontline of defense in making sure each of our customers has an exceptional experience.

Cloud Network Operations Engineers are the highest technical point of contact within the Cloud NOC. They provide a backstop for all staff on shift for any questions or issues that arise during their shift related to their technical area of expertise. Cloud Network Operations Engineers lead their respective queue and ensure all requests coming into that queue are addressed in a timely manner. Cloud Network Operations Engineers also provides technical mentorship for the NOC engineers who are on shift and assist Site Reliability Engineers with special projects.

Responsibilities:

  • Provide technical support for CNOC Engineers and contractors
  • Perform impact assessments and problem solving according to established procedures
  • Document issues, remediation steps, and follow up problem management
  • Lead support cases and also ensures queue management
  • Lead hierarchical and functional requests. Communicate with CNOC engineers as well as business partners around CloudOps through email, chat, telephone and in person
  • Mentor the CNOC engineers on your shift on complex tasks and developing their skill set
  • Represent the CNOC in meetings/process changes and make recommendations on new procedures/ processes.
  • Use the Splunk Incident Management System (SIMS) to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents.
  • Lead by example and drive the core values of the company
  • Always ensure a quality customer experience.

Requirements:

  • You must have 2-4 years of experience in the following areas:
    • Cloud administration (AWS / VMware) experience
    • Incident response and major incident management.
  • Certifications
    • LPI-1, LPI-2
    • AWS Solutions Architect
    • Puppet Enterprise Professional
    • Kubernetes Administrator
    • ITIL Service Management
    • Splunk Architect
  • You’ve got experience maintaining and fixing Linux/UNIX servers in a production environment.
  • You have experience using config management (Puppet, chef, salt), Cloud (AWS, Azure, GCP) and On-call notification (Pagerduty, VictorOps).
  • You are collaborative with extraordinary interpersonal and communication skills.
  • You have experience running Incident Command and Response for Class-A/Top-Tier services affecting multiple customers
  • You have shown attention to detail, follow through, and the ability to prioritize quickly are necessary.
  • You think out of the box and are able to work on multiple tasks simultaneously and dynamically adjust priority.
  • Salary $80,000-$100,000 pa.

Education:

AA/BS In Information Management or a related field or equivalent experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

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Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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