Customer Success and Support

Cloud Ops Change Manager San Jose

Cloud Ops Change Manager

Join us on the Splunk Change Management Team, working on our vision to make machine data accessible, usable, and valuable to everyone! As one of our Change Managers, you will be handling changes for our customers by working closely with customer support, site reliability engineering and other cloud teams as appropriate. You are responsible for ensuring changes are scheduled in a timely and accurate manner as well as reporting progress in daily review meetings. More specifically, you are the sanity check and a safety valve for the dynamic cloud platform. You are empowered to take risks, understanding the consequences and instill a sense of accountability amongst partner teams. This is an incredible opportunity to use your existing cloud experience and drive the growth of the Splunk Cloud.

What you’ll be doing:

  • Partnering with global customer support and SRE teams to ensure process compliance and clear definition of requested customer changes.
  • Constantly seeking opportunities for process improvement, documenting process changes and communicating these to the wider team.
  • Frequent contact with/from customers, account teams, customer support, ops/SRE, product management, professional services, Customer Success Managers, Sales Engineers and Exec Management.
  • Taking care of high priority/urgent scheduling changes.
  • Coordinating the various schedules -- release, production changes, project timelines, etc.
  • Providing daily metrics/status for environment and project health.
  • Conduct trend analyses to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposure.
  • Participate in weekly CAB meetings.
  • Provide guidance and assistance in classifying changes & in identifying risks to the environment
  • Act as point of contact for all IT changes, providing support teams with the tools they need to submit, update, approve and implement as quickly as possible

About You...

  • You love to wear multiple hats and keeping all the plates spinning.
  • You are an excellent reader of people and culture and you enjoy building partnerships to make things happen.
  • Highly functional in a dynamic environment.
  • Comfortable bending between the tactical and strategic.
  • You are strong communicator.

Your Skills...

  • Bachelor’s Degree in Information Systems or equivalent
  • You have 3-5 years in fast paced Cloud environment supporting both customers requested changes and infrastructure changes.
  • You have strong ITIL process management experience, including documentation, specifically focused on change management
  • You have familiarity with all other ITIL processes that support the change management process.
  • You have experience with Jira and Salesforce
  • You are familiar with AWS and Splunk

 

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

 

Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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