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Information Technology

Atlassian Systems Engineer

  • - Hybrid Remote

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. 

Splunk's Collaboration Team is seeking an Atlassian Systems Engineer that will be administering Jira, Confluence, Trello and complementary technologies. This requires you to be familiar with both Atlassian Data Center and Atlassian Enterprise Cloud. You will also diagnose and resolve application issues and develop scalable solutions. You will have an interest in learning to deploy and support a diverse variety of environments, including large, high availability networks. Strong customer service skills will be necessary for this position, as the Atlassian Engineer will interact with employees on a regular basis. You will assist with projects, application upgrades, maintenance activities, and on-call responsibilities. You'll be working on a team that is recognized by Atlassian as one of the best in the world at what they do. Check it out here - https://www.youtube.com/watch?v=CGaEipvS-ZI 

Responsibilities:

  • Daily operational support of Splunk’s Atlassian hybrid on-premise and cloud environment
  • You will coordinate and implement software and configuration changes to improve the experience for Splunk’s global workforce
  • You will build new Jira projects, and author workflows based on user requirements
  • You will manage the Confluence environment and create spaces, pages, page templates as necessary
  • Ensure optimal configuration of Atlassian Enterprise Cloud for our employees
  • You will ensure system availability of all Atlassian tools based on defined SLAs
  • You will handle service ticket queue to ensure timely resolution for end user issues
  • Participate in 24x7 on-call rotation

Requirements:

  • 5+ years managing collaboration systems at scale
  • 3+ years of Jira and Confluence administration experience, supporting small to large enterprise environments both in Atlassian Data Center and Atlassian Cloud
  • Experience with REST APIs is a must
  • 2+ years of Atlassian Cloud experience
  • Experience administering Jira, Confluence and complementary technologies
  • Experience with integrations in a SaaS environment such as Salesforce, Slack, Zoom and Google Workspace
  • Experience with a scripting language such as Python
  • Strong verbal, written and social skills are a requirement
  • You will always seek the root cause and solve the problem once
  • You will automate tasks where appropriate to enable Splunk to scale
  • Ability to self-motivate, handle, and prioritize competing tasks
  • Attention to detail and accuracy
  • Ability to work after hours to support projects and maintenance activities

Nice to have:

  • Experience managing other productivity Saas Platforms such as Smartsheet and Lucidchart and Qualtrics
  • Atlassian certifications ACP-120, ACP-420 or ACP-620
  • Experience with Atlassian Connect or Atlassian Forge

Education:

A Bachelor’s degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of industry experience 

Splunk is an Equal Opportunity Employer 

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. 

 

Note: 

Base Pay Range 

Costa Rica 

Base Pay: CRC 20,000,000.00 - 27,500,000.00 per year 

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards. 

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com



Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.

Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

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