Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
As a member of the Cloud Release Management team, you’ll be responsible for delivery of SaaS releases for high-demand services used by the world’s largest enterprises to supervise their environments. You’ll work closely with product management, program management, technical operations and engineering teams to ensure a smooth and successful customer experience.
Who you are:
You are passionate about customer experience and familiar with scalability, continuous delivery and agile release management. You are a self-starter, and can independently set priorities for yourself, while also contributing as a constructive team member. You positively influence others, are aware of where your work intersects with others, and you look for ways to support other teams as you complete your own work. You understand that the success and development of the teams you interact with is essential to enabling continuous change. You can think critically on your feet and suggest mitigation strategies for risks and issues that are brought to your attention. You have strong written and verbal communication skills and you use diplomacy to build consensus and manage conflict across the different teams you work with.
Responsibilities include:
- Leverage program management methodologies to create project plans to coordinate simultaneous deployments of product releases, patches, and changes in a SaaS environment.
- Communicate release delivery plans with stakeholders and partners across multiple internal and cross-functional teams.
- Collaborate with engineering program managers and other Release Management team members to prioritize and resolve customer issues related to release delivery.
- Communicate with customers about planned release and maintenance windows.
- Develop and maintain strong partnerships and positive working relationships with partner teams.
- Be available for on-call notifications of customer-impacting issues during release deployments.
- Participate in retrospectives and contribute toward improving our overall release processes.
- Regularly report on project status, articulate where projects are blocked or at risk and communicate what is needed to ensure completion.
Qualifications:
- 2+ years of related work experience with a Bachelor’s degree
- Ability to use tools such as JIRA, Confluence, Slack, SFDC, Eloqua.
- Familiarity in Agile methodologies
- Experience navigating changes in features, priority, and scope
- Experience driving projects and programs to successful completion.
We value diversity and inclusion at our company! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Note:
Base Pay Range
Costa Rica
Base Pay: CRC 16,000,000.00 - 22,000,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision.
Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees.
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Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.
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