Finance and Accounting

Analyst, Go To Market Metrics Support & Operations

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun, and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

In this role you will work closely with the Sales Operations, Renewals, Best Practice, Deal Desk and our Biz Apps teams to manage the day-to-day metrics data maintenance. The ideal candidate will be a strong team player who is highly organized, intellectually curious, a fast learner, and able to move quickly while keeping focused on high work volume. 

Become an integral part of a high-energy, fast-paced team with significant opportunities to make a positive impact on the business!


Primary Responsibilities

  • Administer data that drives metrics, including identifying issues via data monitoring or end-user cases, identifying root causes, and remedying issues as they arise.
  • Proactively engage with Sales Ops, Renewals Ops, the deals desk, and sales reps to remedy data issues.
  • Triage a ServiceNow case queue for metrics queries, troubleshoot identified issues, and give clear instructions to fix the errors in a timely manner
  • Document and resolve recurring Metrics issues logged by internal team
  • Act as a point of contact in all aspects of Business Metrics including questions relative to metrics calculations and impact of specific opportunity/quote changes on metrics.
  • Work cross functionally on complex or new deal scenarios and provide direction and clarity on steps to ensure accurate metrics
  • Support team lead in analysis required to drive continuous improvement of business metrics monitoring process and tools.
  • Partner cross functionally to understand and define current workflow processes leading to the establishment of efficient training documentation. 


Requirements / Qualifications

  • Bachelor’s Degree in Business or equivalent practical experience 
  • 3-5 years Salesforce.com experience required; CPQ experience preferred
  • Understanding business concepts for CPQ (Configure, Price, Quote) in a subscription business
  • Strong knowledge and experience in Sales or Renewals Operations (preferably in a software and or SaaS (Software-As-A-Service) sales organization)
  • Ability to manage multiple, competing priorities with management support
  • Outstanding attention to detail, accuracy and timely adherence to deadlines
  • Ability to adapt to changing processes and follow them, as well as suggest changes where needed
  • Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
  • Scheduling flexibility, as required, to support different time zones during critical periods such as Month/Quarter/Year End close, etc.
  • Strong analytical skills – ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly
  • Possess critical thinking – ability to justify and validate the accuracy of all booking documents 
  • Ability to work under pressure
  • Flexible working schedule to support various time zones (AMER, APAC & EMEA)

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
 
Splunk's Hiring Practices
Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Affirmative Action Policy Statement.

Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy.

Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. 
 
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to accessiblecareers@splunk.com. Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

To check on your application click here.
 
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