Digital Resilience Pays Off
Download this e-book to learn about the role of Digital Resilience across enterprises.
SplunkLive Dallas was the perfect mix of up-and-coming Splunk users and veterans showing off some deep technical know-how.
A few highlights from the day:
Rachel Neal, Client Manager for Connectivity Services from DerbySoft kicked off the customer stories for the day. DerbySoft provides electronic distribution, reservation, financial, and marketing services for hotels and travel distributors. She supports 4 globally distributed data centers, with developers and customers all over the globe–needless to say it’s a challenging environment to manage. She was candid, funny and told a great story. (I happened to be at JCPenney to check out their holiday readiness war room the following day and they told me she was their favorite!) A few stories from Rachel:
Moving forward, Rachel and co. are looking to expand the number of data types they’re feeding into Splunk to work towards greater visibility and new opportunities to deliver added value services for their customers.
Splunk power user Gregg Woodcock is a Senior Member of the Technical Staff at MetroPCS. MetroPCS provides unlimited wireless communications service for a flat-rate with no annual contract to more than 9 million subscribers. MetroPCS is using Splunk (and achieving serious ROI) in 4 primary categories:
And they’ve created dashboard views to detail revenue optimization and carrier savings.
He even shared an analogy that his team knew of earthquakes in Trinidad and Tabago before news broke as dashboards and alerts indicated their Answer/ Seize ratios (ASR) dropped in the region.
He also plugged Splunk as a Big data solution for them. They collect more than a terabyte a day in call detail record (CDR) data alone—and need to correlate it with various data sources. Splunk gives them the flexibility and visibility they need to drive new business opportunities.
He shared s few scripts and macros he’d written and detailed how a send SNMP script they found on Splunkbase enabled them to launch a partner’s beta software that didn’t have SNMP alerting. Now the scheduled searches automatically raise alarms in our NOC.
Beyond that, Gregg had a few great quotes and a few handy tips I’d like to pass along:
Finally we had Michael Gout, Lead Technical Architect for a leading provider of financial services. A polished former Marine, he started out with, “If you don’t have Splunk, you don’t know what you’re missing!” The organization has ranked among The Best Places to Work in IT list published by ComputerWorld for the last 2 years.
Michael primarily highlighted the way they’ve implemented High availability with Splunk, but he still offered a few endorsements:
A few screenshots which could help you in planning your HA implementation of Splunk:
Thanks again to our fabulous customer presenters. Remember to stay in touch with the Dallas Users’ group:
Splunk Dallas Users Group Home
Splunk Dallas Users Group Meeting NotesDallas Splunkers Google Group
or ping us at community AT splunk DOT com with other suggestions, questions or to get started with you local users’ group.
----------------------------------------------------
Thanks!
Erin Sweeney
The Splunk platform removes the barriers between data and action, empowering observability, IT and security teams to ensure their organizations are secure, resilient and innovative.
Founded in 2003, Splunk is a global company — with over 7,500 employees, Splunkers have received over 1,020 patents to date and availability in 21 regions around the world — and offers an open, extensible data platform that supports shared data across any environment so that all teams in an organization can get end-to-end visibility, with context, for every interaction and business process. Build a strong data foundation with Splunk.