What is Splunk’s new order process in APAC?
As a result of our continuing international expansion and in an effort to provide a faster, easier purchase process for our customers, starting May 14, 2020 PST, Splunk Services Singapore Pte. Ltd. (“Splunk Singapore”) will accept all new orders from APAC customers.
Beginning May 14, 2020, Splunk Singapore will take over as the new vendor for billing, invoicing and payment. Quotes, sales order, invoices, SOWs, etc. are now issued by Splunk Singapore.
The contract terms in the Terms of Service, Software License Agreement, Professional Services Agreement and other agreements remain unchanged and continue to be signed with Splunk Inc.
When does the new process become effective?
The new process is effective May 14, 2020 PST.
Where do I send my new orders?
Splunk Services Singapore Pte. Ltd.
250 North Bridge Road, #39-04
Raffles City Tower
What are the new banking details?
Please contact firstname.lastname@example.org.
Will my existing orders be impacted from this change?
No. Existing orders placed prior to May 14, 2020 PST (i.e., on May 13, 2020 PST or earlier) continue to be processed under Splunk Inc.
Will my new order include any GST?
If your company is registered for GST in Singapore, Splunk Services Singapore Pte. Ltd. is obligated to charge Singapore GST on the purchases.
Preliminary Singapore GST charges is now shown on affected quotes with the final GST amount ultimately showing on the tax invoice.
Will I need to provide my Singapore GST number?
Whom do I contact if I have any questions?
You can email us at email@example.com, call us at 1-415-510-8100, or contact your Splunk account representative.