Your applications are often the most important part of your business, and poor performing apps can be extremely detrimental to your bottom line as well as your company reputation. At Splunk, we help you provide the best end user experience to your customers. Whether it’s ensuring the availability of critical services, improving response time, or reducing MTTR, Splunk can help you monitor and measure the key inputs that affect customer experience (C/X).
For instance, think about response time. At 1/10th of a second response time in application performance is nearly seamless to the end user. As response time creeps up to 1 second, or longer, that’s enough of a mental break for an end user to realize the lag time with your website or application. If that response time expands to 5 or 10 seconds, you’ve lost that user and potentially inspired them to write a negative review on social media. To that end, customers are starting to measure response time in the degree of milliseconds to see how it affects conversion and customer satisfaction. Hence, improving uptime and performance is a critical piece to providing a stellar customer experience.
The tenets to ensuring good C/X are by no means new. So then why don’t we live in a world free of outages and downtime? Well, today’s application environments are extremely complex. Applications and business services typically span multiple components and with the advent of virtualization, containerization, and the cloud, traditional tools are not sufficient to manage such a distributed and constantly changing environment. Fortunately, Splunk software can help remove the blind spots and eliminate the silos.
Join the Getting Started with Splunk for Application Management Webinar at 9am PT on April 27th to learn how to:
- Use Splunk software to monitor and measure the key areas that impact Customer Experience
- Index and analyze data across your application stack for better insight on performance and availability
- Improve application uptime and deliver a better customer experience.
We look forward to seeing you there!