Follow the Roadmap to IT Operational Intelligence

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At Splunk, we’re committed to helping customers make their way down the path to Operational Intelligence (OI), from troubleshooting to proactive monitoring to end-to-end service-level visibility. While every journey may be unique, we’ve created an interactive video to help customer’s plot their way through the levels of OI.

While watching the video, you can click into it to view a complimentary white paper to learn more about how Splunk collects, indexes and correlates the machine data needed to let you quickly troubleshoot issues and outages, monitor end-to-end service levels and detect anomalies.

Learn how Splunk customers have gone on their OI journey to reduce mean-time-to-resolution (MTTR), lower monitoring costs, improve system uptime and support strategic initiatives like datacenter optimization and tool consolidation.

The white paper shows:

  • Why you need Operational Intelligence and how it supports your strategic business initiatives
  • How integrating data from multiple sources boosts your ability to support modern IT challenges
  • How Operational Intelligence creates incremental benefits that improve operational efficiency and support more strategic decision making


Rick Fitz
SVP, IT Markets
Splunk Inc.

Rick Fitz
Posted by Rick Fitz

Rick Fitz has served as our Senior Vice President, IT Markets since 2015. Prior to this role, Mr. Fitz served as our Vice President of IT Markets, from 2014 to 2015. Prior to joining us, Mr. Fitz served as Vice President of Product Strategy and Management at MarkMonitor, a Thomson Reuters company, from 2013 to 2014. From 2008 to 2013, Mr. Fitz served as Senior Vice President of Product Management at CA Technologies, a software company. Previously, Mr. Fitz served in a variety of senior management positions at Network General, BMC Software, Peregrine Corporation and Remedy Corporation. Mr. Fitz holds a BSCE degree from University of the Pacific and an M.B.A. from Golden Gate University.

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