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Support Programs

We're driven by customer enthusiasm. The Splunk Support team helps fuel this energy as it strives to overachieve. Splunk customers consistently rate us in the 90s for satisfaction and support renewals.

Splunk offers Community, Enterprise and Global Support Service Levels to ensure your success with Splunk and solve your problems quickly.

  • Community Support - Documentation, the Community Wiki, Splunk Answers and IRC are available to anyone for answers to basic technical questions. These resources are always available to provide you with an immediate answer.
  • Enterprise Support - Direct access to our Customer Support Team by phone and the ability to manage your cases online.
  • Global Support - 24x7x365 support for critical issues, a dedicated resource to manage your account and quarterly review of your deployments.